Slash

Analyst

• Review fraud and non-fraud card transaction disputes for accuracy, timeliness, and eligibility.
• Investigate transaction activity, customer statements, merchant information, and supporting evidence.
• Manage eligible disputes from intake and submission through monitoring, resolution, and closure.
• Collect required documentation and communicate clearly with customers and internal teams without guaranteeing dispute outcomes.
• Identify account takeover, first-party misuse, authorized-user activity, and other cases requiring escalation.
• Maintain accurate case records, financial adjustments, audit trails, and dispute outcomes.
• Actively use AI and automation tools responsibly to research cases, organize evidence, draft communications, and improve operational efficiency.
• Identify recurring dispute patterns and help develop processes that support high-volume operations.

Disputes Analyst

• Review new customer onboarding applications for completeness and compliance.
• Verify customer identities and business documentation as part of KYC/KYB onboarding.
• Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD).
• Conduct sanctions, PEP, and adverse media screening during onboarding.
• Assess AML and onboarding risk and escalate higher-risk applications when appropriate.
• Communicate with customers and internal teams to resolve onboarding issues.
• Maintain accurate onboarding records, audit trails, and compliance documentation.

Onboarding Analyst

Video Editor

• Edit customer case studies, sit-down interviews, and product demos into polished, story-driven films.
• Own post-production end to end: assembly, story structure, pacing, sound design, and color.
• Shoot when needed, on location and in studio, as a hybrid shooter-editor.
• Color grade footage to a clean, cinematic standard inside DaVinci Resolve.
• Collaborate on creative direction and bring your own ideas, not just execute a brief.

Disputes Analyst

Onboarding Analyst

Senior Video Editor