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Slash

Disputes Analyst

Slash

Disputes Analyst at Slash helping customers with card transaction disputes. Investigating claims, managing disputes, and improving operational efficiency with AI tools.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and attention to detail in managing card transaction disputes, utilizing AI tools to enhance operational efficiency and communication. Exhibits ownership and collaboration across teams to identify and resolve fraud-related issues effectively.

Highest-signal resume keywords
Fraud InvestigationCard Disputes ManagementVisa Resolve Online (VROL)Analytical SkillsClear Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Fraud InvestigationsCard DisputesChargebacksPaymentsBanking Operations
Soft Skills
Attention to DetailOwnershipProactive Problem SolvingCollaborationAdaptability
Tools & Technologies
AI ToolsAutomation Tools
Industry Keywords
Visa Dispute RulesCustomer OperationsComplianceMerchant InformationOperational Efficiency

About the role

Key responsibilities & impact
  • Review fraud and non-fraud card transaction disputes for accuracy, timeliness, and eligibility.
  • Investigate transaction activity, customer statements, merchant information, and supporting evidence.
  • Manage eligible disputes from intake and submission through monitoring, resolution, and closure.
  • Collect required documentation and communicate clearly with customers and internal teams without guaranteeing dispute outcomes.
  • Identify account takeover, first-party misuse, authorized-user activity, and other cases requiring escalation.
  • Maintain accurate case records, financial adjustments, audit trails, and dispute outcomes.
  • Actively use AI and automation tools responsibly to research cases, organize evidence, draft communications, and improve operational efficiency.
  • Identify recurring dispute patterns and help develop processes that support high-volume operations.

Requirements

What you’ll need
  • High agency and a strong sense of ownership. You proactively identify problems, take initiative, and follow through without needing constant direction.
  • Strong attention to detail and analytical skills, with the ability to make thoughtful, risk-based decisions.
  • Clear written and verbal communication skills.
  • Comfortable working in a fast-paced, evolving startup environment where processes continue to improve over time.
  • Comfort using AI tools to improve the speed and quality of operational work.
  • Strong ownership and the ability to collaborate across Customer Operations, Fraud, Compliance, and Product.
  • Experience with Visa Resolve Online (VROL), Visa dispute rules, or commercial card disputes is a plus.
  • Experience in card disputes, chargebacks, fraud investigations, payments, or banking operations.

Benefits

Comp & perks
  • Opportunity for high growth
  • High autonomy + ownership culture
  • Comprehensive health + benefits plan
  • Unlimited PTO