SkySlope

Support Engineer

• Responding and resolving customer support tickets that come in via emails, live chats, and phone calls
• Contributing to the efficiency of the software support department, while also supporting their team members
• Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having
• Troubleshooting technical issues and maintaining strong communication with the customer throughout the process
• Identifying, testing, and escalating websites issues to QA as necessary
• Using down-time to complete tasks assigned by Department Leadership or Management
• Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies

Customer Support Technician

Full-stack Engineer

• Develop and improve SkySlope software
• Managing deliverables
• Foster innovation
• Invest in peers' growth
• Engage with other team members
• Ensure overall stability and quality of engineering efforts

Customer Support Technician

Senior Software Engineer