Customer Support Technician

SkySlope

Customer Support Technician delivering exceptional support to real estate agents and brokers. Responding to support tickets while maintaining high efficiency within the team.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Responding and resolving customer support tickets that come in via emails, live chats, and phone calls
Contributing to the efficiency of the software support department, while also supporting their team members
Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having
Troubleshooting technical issues and maintaining strong communication with the customer throughout the process
Identifying, testing, and escalating websites issues to QA as necessary
Using down-time to complete tasks assigned by Department Leadership or Management
Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies

Requirements

What you’ll need

Experience providing a high level of customer service, preferably in a technology environment or call center
Experience multi-tasking multiple responsibilities
Experience with both Microsoft and Mac platforms
Experience using a variety of different web browsers
Ability to type 40+ WPM
Excellent written and verbal communication skills
Excellent teamwork skills

Benefits

Comp & perks

Medical Insurance – Company pays flat dollar amount towards premium
Dental Insurance – Company pays 75% of monthly premium on Base Plan
Vision Insurance – Company pays 100% of monthly premium
Basic Life and AD&D Insurance – Company paid plan with additional Voluntary Plans available
Voluntary Short & Long Term Disability Insurance Plans – Optional plans to help protect your financial well-being
Voluntary Accident insurance – Optional plans available to purchase
Voluntary Hospital Indemnity – Optional plans available to purchase
Voluntary Critical Illness – Optional plans available
Flexible Spending Account – A tax savings account
Health Savings Account (HSA) – SkySlope contributes $300 to an individual HSA and $600 to a family HSA
401(k) Plan – Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings
Employee Stock Purchase Plan – Company match equal to 33.3333% of dollars contributed
Paid Time Off (PTO) – Company provides 120 hours of PTO for new hires
16 Paid Holidays
Bereavement Leave – Company will provide you with paid leave for grieving
Discounts through Fidelity - Discounts for wireless, car rentals, hotels
Pet Insurance through Nationwide
Paid Parental Leave – Up to six weeks of pay following the birth or placement of a new child
Dayforce Wallet – Program allows employees to access their pay on-demand
Waldorf University discounts and perks – Employee benefits for education
Child Literacy Assistance Program discount – Discounted membership to help with child literacy struggles
$1,000 Employee Referral bonuses – After a referee passes their 90 day mark

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical TroubleshootingTyping 40+ WPMExperience with Microsoft PlatformsExperience with Mac PlatformsExperience with Web Browsers

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationTeamwork Skills