Skyline Exhibits

Project Manager

• Serve as the primary contact for a portfolio of mid-level clients managing their needs and expectations throughout the project lifecycle.
• Oversee the execution of client projects from start to finish, ensuring they are delivered on time, within budget, and to client specifications at the highest quality.
• Maintain regular communication with clients, addressing their inquiries, providing updates, and ensuring overall client satisfaction.
• Collaborate with Sales, Account Management, and Operations teams to resolve any process bottlenecks, ensuring smooth operations and adherence to timelines.
• Contribute to the development and refinement of documentation, ensuring clarity and accessibility for the team and ensure that all project documentation is up-to-date and accurately reflects the status of each project.
• Monitor project progress and proactively address any issues that arise, keeping internal teams informed, and applying best practices to resolve issues.
• Help gather project costs from vendors, suppliers and internal sources and create quote documents.
• Facilitate invoicing with commercial team, key account managers and finance.
• Assist in preparing project proposals, estimates, and manage project remaining within budget and maintaining P&L documentation.
• Act as a point of escalation for client issues, resolving them in a manner that maintains positive client relationships.
• Identify client change orders and manage internal teams and process handoffs to execute change orders on schedule, including creation of change order documentation.
• Prepare and manage and invoice exhibit storage fees, prep in/out fees, and I&D supervision. Monitor late exhibit returns and follow-up. Quote and apply freight accordingly to all orders.
• Be willing to travel as required for project fulfillment.
• Prepare and present regular reports on client satisfaction, project outcomes, and service performance to the team.
• Analyze client feedback and project results to identify areas for improvement and contribute to the continuous enhancement of the client services team.

CX Project Manager

• Drive client services team to provide exceptional value to key clients
• Coordinate with stakeholders to ensure successful project execution
• Build long-term relationships and optimize business processes
• Lead solution development efforts for project lifecycles
• Oversee complex client projects ensuring timely delivery and high quality
• Collaborate with teams to streamline processes and improve client outcomes
• Document best practices for consistency in services
• Resolve issues and manage client expectations effectively
• Gather project costs and facilitate invoice processes
• Oversee a portfolio of clients aligning solutions with needs and risk strategies
• Provide training and support on client services processes

Senior CX Project Manager

Business Development Rep

• Conduct high-volume, multi-threaded outbound prospecting (calls, emails, LinkedIn) to generate new sales opportunities
• Cold call prospective clients to introduce our trade show exhibit solutions
• Execute strategic prospecting based on events, accounts, industries, and campaigns
• Identify and engage multiple stakeholders and key decision-makers
• Navigate objections and uncover pain points effectively to create meaningful conversations
• Qualify leads based on defined criteria (budget, authority, need, timeline)
• Schedule high quality discovery meetings for sales team
• Maintain accurate activity tracking and pipeline updates in CRM(Dynamics and Salesloft)
• Collaborate with sales and marketing teams to refine messaging, targeting, and outreach strategies
• Consistently meet or exceed activity and meeting-setting targets

CX Project Manager

Senior CX Project Manager

Business Development Representative