Skyhook Interactive

Customer Success Manager

• Deliver outstanding customer service experiences by managing and triaging client requests from start to finish
• Performing simple WordPress maintenance tasks yourself (updates/changes, plugins, and basic hosting tasks) and coordinating with our development team for more complex tasks projects
• Conducting discovery calls and meetings with clients to identify underlying needs and pain points, scoping opportunities as appropriate
• Serving as primary liaison between clients and internal development team, translating technical concepts into client-friendly language and vice versa
• Identifying opportunities for additional services that could help clients reach their goals
• Building client trust through consistent, quality delivery
• Act as Project Manager on larger/more complex engagements, coordinating logistics, managing timelines, containing scope, and ensuring successful delivery
• Conducting assessments for PageSpeed, ADA Compliance, and Security improvements
• Collaborating on account expansion opportunities and client retention strategies
• Helping to improve account services team and company-wide processes

Client Success Manager – WordPress