Skyhook Interactive

Account Manager

• Manage a dedicated portfolio of retained healthcare accounts
• Lead client onboarding and ongoing discovery
• Build relationships with stakeholders and decision-makers
• Serve as a strategic advisor on website and digital initiatives
• Identify, develop, and close upsell, expansion, and follow-on opportunities
• Conduct account reviews to uncover additional opportunities
• Serve as the escalation point and protect client relationships
• Participate in occasional on-site client meetings and visits
• Represent client priorities and goals internally
• Align delivery teams with client needs and business objectives
• Review deliverables and provide actionable feedback
• Support performance audits, analysis, quality assurance, and strategic deliverables
• Develop thought leadership through content, webinars, and industry events
• Build referral and industry relationships
• Network with healthcare leaders and partners
• Scope and close opportunities generated through business development relationships
• Grow revenue within assigned accounts and maintain client satisfaction and retention

Architect

• Lead client discovery and strategy sessions to understand target audiences, brands, differentiators, service lines, and business objectives
• Develop content strategies guiding website structure, messaging, and design
• Incorporate SEO and LLM/answer-engine optimization into content planning
• Assess existing websites, map content migrations, and identify content gaps
• Create sitemaps, page hierarchies, URL structures, navigation, and wireframes
• Design distinctive, polished, custom-feeling websites and own visual direction
• Use AI-powered design tools while maintaining creative quality and originality
• Produce front-end builds using AI-assisted development tools
• Communicate functionality and technical requirements to developers
• Collaborate with developers during implementation and review completed development
• Present creative work, explain design strategy, and navigate client feedback
• Maintain project status and documentation
• Manage multiple website engagements while maintaining quality and deadlines

Account Manager

Website Architect