Squad Leader – Health & Welfare Benefits Administration
skillventory - A Leading Talent Research Firm
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Act as product owner and end-to-end gatekeeper of the scrum team mission, strategy, and tactical execution for Health & Welfare Benefits Administration
- Partner with Fidelity leaders to influence broader strategic decisions, roadmaps and resource requirements
- Set and refine squad mission and bring together chapter members to execute on specific product features
- Ensure products and services are available, stable, performant, supported, and cost/maintenance managed
- Maintain alignment on priorities through ongoing planning and prioritization of a product backlog
- Coordinate end-to-end work across squads and enable iterative delivery, testing, experimentation and learning
- Provide leadership and direction to squads focused on driving value to clients and servicing teams
- Focus areas include benefits administration recordkeeping and financial accounting improvements, end-to-end capability implementation for industry trends/regulations, and participant/sponsor digital experience improvements
- Define, refine, and communicate product area roadmap and acceptance criteria; measure performance against objectives and metrics
- Engage with stakeholders regularly to monitor and share progress; inspect and evaluate progress and remove impediments
- Collaborate with Chapter Leaders to build squad capacity, capability and enable squad member growth, development and learning
- Make informed trade-off decisions balancing quality, cost, and timelines; maintain understanding of client and market needs
Requirements
- Bachelor’s degree required; master’s degree preferred
- Scrum Product Owner Certification (CSPO) and/or Certified Employee Benefit Specialist (CEBS) or similar designations are a plus
- 7+ years in product management, technology and/or business
- At least 7 years’ in-depth experience in the Health & Welfare outsourced administration services business, including familiarity with voice of customer and regulatory environment, preferred
- Experience designing, developing and maintaining dynamic products and solutions
- Hands-on agile leadership experience
- Jira and Jira Align experience preferred
- Data-focused approach to understanding customer needs
- Ability to translate strategic objectives into action and prioritize to improve value delivered
- Ability to break sophisticated product features into clear and concise stories with well-defined business value and acceptance criteria
- Strong focus on execution and identifying, communicating and removing impediments
- Experience driving planning, execution, and tracking progress across cross-functional teams
- Ability to lead, influence, and motivate colleagues without formal authority, and build high-performing teams
- Continuously improve and encourage an agile way of working; mentorship and coaching
- Commitment to developing a balance of technology and non-technology skills
- Note: Fidelity will not provide immigration sponsorship for this position.