skillventory - A Leading Talent Research Firm

Manager, Healthcare Card Operations

skillventory - A Leading Talent Research Firm

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $66,000 - $104,000 per year

Job Level

Mid-LevelSenior

Tech Stack

SaltStack

About the role

  • Lead a diverse Card Operations team within Fidelity Healthcare Operations to manage day-to-day card operations and resolve member service-related issues (refunds, disputes, and card replacements).
  • Manage workflow of tickets for problem resolution; supervise file transmissions between Fidelity and vendors; review and reconcile daily reports; manage daily issue resolution.
  • Create and enforce quality controls; manage SLAs and KPIs; research, develop, and update written procedures.
  • Provide feedback and recommendations to leadership to address operational deficiencies by identifying alternatives to current practices.
  • Help develop and expand operations for Fidelity Healthcare Card capabilities; create operational support, documentation, and processes for future state.
  • Collaborate with Director, Healthcare Operations to support operational improvements for Fidelity Healthcare Card capabilities.

Requirements

  • 5+ years Expertise in Card Operational product and processes, and technology is required.
  • Experience in managing complex operations, including card issuance, transaction processing, fraud management, and dispute resolution.
  • Familiarity with card issuance, transaction authorization, card payments, transfers, returns, maintenance, dispute resolution, fraud management, and account closures.
  • Core Knowledge of the HSA and Reimbursement Account products.
  • Experience supervising and training employees, motivating teams, and ensuring high performance are key.
  • The Skills You Bring
  • Proven ability to analyze data, identifying trends, and making data-driven decisions to improve operations.
  • Ability to maintain strong working relationships via excellent verbal, written and interpersonal skills.
  • You offer strong problem solving, analytical and resolution driven skills.
  • Ability to offer creative critical thinking and ability to offer outside the box solutions.
  • You demonstrate a strong sense of urgency, prioritization, and follow-through and can adapt to changing business needs.
  • You will have a solid understanding of XTRAC and/or a work item management process and strong knowledge of Excel, MS Access, & Word