SKILLs HR Business Experts Network

Director

• Lead complex, cross-market quantitative research projects from start to finish
• Serve as the methodological authority for team members and clients
• Mentor and develop junior team members, transferring practical knowledge
• Contribute to business development by preparing compelling proposals
• Build and maintain strong client relationships
• Anticipate and prevent issues before they arise

Associate Director, Quantitative Market Research

Human Resources

• Lead and continuously develop the HR Shared Services team to ensure efficient, service-oriented operations
• Responsible for planning and timely execution of all tasks in HR administration, payroll, and time management
• Ensure high quality of HR services through continuous monitoring and optimization of existing processes, and by tracking KPIs to measure efficiency and quality
• Serve as a point of contact for HR-related matters and support business units with questions
• Collaborate with other HR areas to ensure a seamless, consistent, and positive employee experience
• Train and coach team members to develop their skills and knowledge
• Contribute to projects for the digitization and automation of HR processes
• Direct reporting line to the Director HR Shared Services

Team Lead HR Shared Services

Customer Support

• As part of a multi-person After Sales & Maintenance team, you will independently provide expert advice and support to customers by phone and e-mail
• You will act as the interface to internal and field sales teams as well as external partners
• Preparing service and maintenance quotes and handling order processing are part of your responsibilities
• You commission and schedule external service providers
• You analyze and process incoming fault reports and manage these and service requests in the ticketing system
• You contribute to the development and optimization of customer service processes
• As deputy team leader, you support the team leader and represent them during their absence

Senior Customer Service Representative

Account Manager

• Establish, develop and maintain trusted business relationships with existing clients
• Acquire and develop new customers
• Identify individual customer needs, advise clients and prepare appropriate proposals and solutions through to contract negotiation
• Act as the primary contact for major customer projects and take responsibility for active account management as well as planning and monitoring project execution
• Implement the sales strategy to secure and expand market share
• Monitor industry and market developments and retail trends for both clients and consumers
• Report to the Head of Sales and work closely with them and other departments (lighting designers, internal sales, product development, production, etc.)

Associate Director, Quantitative Market Research

Team Lead HR Shared Services

Senior Customer Service Representative

Key Account Manager – Lighting and Concepts