Manager

• Manage and lead the Resiliency Team by identifying and developing required competencies to achieve team and company OKRs
• Ensure regular and on-going talent development discussions and career planning meetings with team members to provide constructive feedback and support their growth
• Foster innovation by actively exploring and adopting new cutting-edge technologies
• Make decisions and recommendations based on the results of incident response analysis and communicate the appropriate context to stakeholders
• Strengthen KPIs and metrics for measuring response effectiveness and provide clear and consistent reporting to internal stakeholders
• Continuously improve incident response processes and capabilities by building relationships and collaborating with key stakeholders
• Conduct post-incident reviews and generate reports detailing incident findings, actions taken, and recommendations for future prevention and improvements
• Lead all aspects of the Business Continuity program, including development, implementation, testing, and on-going maintenance and evolution
• Strategically plan and manage the Business Continuity Program, in line with the overarching business strategy, industry best practices, and relevant regulations
• Perform business impact analysis (BIA), and facility-based risk analysis according to business continuity risk management practices
• Partner with business site leaders to periodically test business continuity and incident response plans
• Serve as the first responder and incident commander during client-impacting escalations
• Analyze trends and patterns in events to identify opportunities for improvement and optimization
• Develop, create and own the delivery of appropriate onboarding and training materials to ensure successful assimilation with the team and division
• Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis
• Other strategic business initiatives or cross-functional project involvement as required

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