Field Warranty Manager
General Motors
Manager, Gainsight
1Password
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $111,000 - $150,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Own the configuration, optimization, and ongoing management of our Gainsight platform.
- Partner closely with CX and CS leadership, RevOps, and Enablement to ensure Gainsight supports a seamless customer and agent experience.
- Fully leverage Gainsight to streamline operations, provide data-driven insights, and enable CX and CS teams to deliver more value.
- Strengthen retention, improve visibility into customer health, and empower the business to create a consistently exceptional customer experience.
Requirements
- 4+ years of experience administering Gainsight and with CRM integrations (e.g., Salesforce).
- Deep understanding of customer journey; onboarding, activation, expansion and retention strategies.
- Ability to design advanced reports, dashboards, and scorecards to track customer health and success metrics.
- Hands-on expertise of Gainsight CS (Customer Success), including CTAs, Playbooks, Success Plans, Rules Engine, Journey Orchestrator, Surveys, and Dashboards.
- Strong experience with data modeling, ingestion, and transformation in Gainsight.
- People leadership experience (1-2 years minimum), including setting priorities, managing performance, and developing team members’ careers.
- Proven ability to guide teams and stakeholders through change management initiatives, ensuring adoption of new processes, features, and tools.
- Track record of building alignment across functions and influencing senior stakeholders on platform roadmap and strategy.
- Experience leading Gainsight-related initiatives end-to-end, including planning, executing, testing, deployment and reporting.
- Ability to partner with multiple teams and leadership to translate business requirements into Gainsight solutions.
- Ensures processes, configurations, and governance standards are clearly documented.
- Gainsight Administrator or related certifications.
- Experience with SQL, BI tools, or advanced analytics.
Benefits
- Competitive health benefits
- 401k matching program
- Generous PTO policy
- RSU program for most employees
- Free 1Password account
- Maternity and parental leave top-up programs
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
GainsightCRM integrationsSalesforcedata modelingdata ingestiondata transformationSQLBI toolsadvanced analyticsreport design
Soft skills
people leadershipchange managementinfluencing stakeholdersteam collaborationperformance managementcareer developmentprioritizationcommunicationalignment buildingprocess documentation
Certifications
Gainsight Administrator
