Skillable

Program Manager

Skillable

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $55,000 - $75,000 per year

About the role

  • Be a trusted partner with named customers to serve as their external subject matter expert on Skillable product and services that align with their organization programs and strategies.
  • Programs may include content or products that are produced external to Skillable, but made available to broader customer and partner networks.
  • Leverage knowledge of customer business models that drive program existence to establish and build upon external programs that allow the customer to maximize on their invested value of Skillable products.
  • Own responsibility for daily, monthly and annual customer program oversight success by leveraging both an understanding of customer wants and needs and Skillable product capabilities.
  • Define, plan, implement, and evolve strategies and designs for assigned programs within specific customer accounts.
  • Manage and facilitate communications with internal and external stakeholders and customers while organizing plans to execute specific customer programs.
  • Manage sales readiness for assigned programs.
  • Monitor for changes and drive updates and modifications to the program definition and collateral.
  • Advise learning partners and customers on new or evolved strategies and options regarding implementation of programs with Skillable products.
  • Liaise with partners and customers to ensure effective implementation of programs acting as primary contact for specific program.
  • Monitor overall delivery of programs and identify areas of improvement utilizing evaluation tools and/or reports.
  • Manages individual projects that support overall program.
  • Coordinate with technology and program development leads to drive feature development and operational procedures relating to assigned program.
  • Work with marketing team to improve customer messaging and programmatic strategies.
  • Own project coordination and the management of project interdependencies and milestones.
  • Partner cross-functionally to ensure all critical milestones are met and all key internal stakeholders at Skillable are appropriately engaged.
  • Identify and address problems and risks while ensuring ongoing and updated program documentation.
  • Review program goals regularly and align and adjust deliverables to anticipated program outcomes for scalability and sustainability.
  • Regularly evaluate and assess programs’ strengths and weaknesses to understand useful trends in future decision making.
  • Continually improve programmatic processes and maintain related documentation.
  • Represent Skillable professionally during webinars, customer meetings and corporate events as required.
  • Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis.
  • Other strategic business initiatives or special cross-functional project involvement as required.

Requirements

  • Bachelor’s degree in related field of program management, project management, business, product management or relevant professional experience
  • 2-5+ years of relevant professional experience in previous Program or Project Management.
  • Excellent communication and leadership skills on project work.
  • Experience working cross-functionally and promoting collaborative partnerships to drive results
  • Proven ability to work and communicate effectively to various audiences/levels including leadership through various mediums.
  • Strong comfort making decisions and the ability to validate choices.
  • Comfortable working from home and a self-motivator.
  • Problem-solving and business analysis skills.
  • Naturally inquisitive with a desire to solve problems and dig into detailed analysis.
  • Ability to multi-task and prioritize.
  • Negotiation experience a plus.
  • Ability to take a complex product/financial/pricing issue(s)/problem(s) and deconstruct it into a concise, impactful message(s)
  • Ability to present and convey material both formally and informally to all levels of the organization
  • Demonstrated ability to prioritize and manage workload and meet project deadlines
  • Interest and ability in mentoring other team members as applicable.
  • Strong MS Office, web conferencing and internal communication software experience.
  • Detail oriented and organized.
Benefits
  • Fully remote with a monthly stipend to pay for office services and supplies
  • Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options.
  • 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements.
  • Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave.
  • Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week.
  • Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementproject managementbusiness analysisproblem-solvingstrategic planningprogram oversightcustomer program implementationevaluation toolsfeature developmentcollateral management
Soft skills
communication skillsleadership skillscollaborative partnershipsdecision-makingself-motivationmulti-taskingprioritizationnegotiationmentoringorganizational skills