SketchDeck

Project Manager

• Lead creative projects across multiple client accounts, balancing priorities, timelines, budgets, and quality
• Scope and estimate new work, developing timelines, budgets, resource plans, and creative briefs
• Partner with Design Leads and Operations to staff projects with the right team based on skills, capacity, and client needs
• Monitor project profitability, resource utilization, and delivery performance, proactively adjusting plans as priorities shift
• Manage project schedules, risks, dependencies, and stakeholder communication throughout each engagement
• Ensure projects are delivered on time, on budget, and meet SketchDeck’s quality standards
• Build trusted relationships with clients through proactive communication and project delivery
• Lead project kickoffs, status meetings, planning sessions, and day-to-day client communication
• Develop a strong understanding of each client’s business, priorities, and goals to help guide project planning and identify future opportunities
• Identify opportunities to expand existing work and partner with the Account Manager or Business Development team to develop those opportunities
• For accounts without a dedicated Account Manager, own the ongoing client relationship, account health, and growth opportunities
• Lead weekly standups and manage a team of designers, writers and QC specialists
• Manage and mentor junior Project Managers, providing coaching and support as needed
• Partner cross-functionally with Business Development, Design and Operations for clean handoffs & a seamless client experience
• Identify process improvements and share best practices across the PM team
• Share best practices and contribute to the ongoing development of the PMO

Senior Project Manager, Creative Services

Account Manager

• Own a portfolio of client accounts totaling approximately $4M in annual revenue
• Lead onboarding for new accounts, converting project-based clients into long-term retained partnerships
• Build trusted relationships with client stakeholders, serving as the primary point of contact for the overall account and long-term partnership.
• Develop a deep understanding of each client's business strategy and goals and connect it directly to the work SketchDeck delivers
• Lead monthly check-ins, quarterly business reviews (QBRs), and ongoing strategic conversations with senior client stakeholders
• Proactively identify risks, opportunities, and client needs before they become issues.
• Own revenue forecasting for your portfolio, tracking performance against targets
• Identify opportunities to expand existing accounts, proposing projects, retainers, and new initiatives aligned to client business goals
• Lead renewal communications for every account in your book
• Re-engage dormant accounts and identify cross-sell and upsell opportunities in partnership with Business Development
• Partner with Project Managers, Creative Leads and Business Development on new accounts to deliver a seamless client experience
• Clarify client briefs and ensure projects stay oriented toward business impact, not just task completion
• Surface client context and feedback that helps delivery teams do better work
• Partner on account planning and resourcing discussions
• Share client learnings and best practices across the account team
• Contribute to the continued evolution of how SketchDeck manages and grows client relationships

Senior Project Manager, Creative Services

Account Manager – Creative Services