Account Manager – Creative Services

SketchDeck

Account Manager overseeing strategic client accounts worth $4M annually at a creative services company. Building long-term client relationships and driving account health, retention, and growth.

Posted 7/2/2026full-timeRemote • Illinois, Washington • 🇺🇸 United StatesSeniorLead💰 $110,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of client accounts totaling approximately $4M in annual revenue
Lead onboarding for new accounts, converting project-based clients into long-term retained partnerships
Build trusted relationships with client stakeholders, serving as the primary point of contact for the overall account and long-term partnership.
Develop a deep understanding of each client's business strategy and goals and connect it directly to the work SketchDeck delivers
Lead monthly check-ins, quarterly business reviews (QBRs), and ongoing strategic conversations with senior client stakeholders
Proactively identify risks, opportunities, and client needs before they become issues.
Own revenue forecasting for your portfolio, tracking performance against targets
Identify opportunities to expand existing accounts, proposing projects, retainers, and new initiatives aligned to client business goals
Lead renewal communications for every account in your book
Re-engage dormant accounts and identify cross-sell and upsell opportunities in partnership with Business Development
Partner with Project Managers, Creative Leads and Business Development on new accounts to deliver a seamless client experience
Clarify client briefs and ensure projects stay oriented toward business impact, not just task completion
Surface client context and feedback that helps delivery teams do better work
Partner on account planning and resourcing discussions
Share client learnings and best practices across the account team
Contribute to the continued evolution of how SketchDeck manages and grows client relationships

Requirements

What you’ll need

7+ years of account management or client services experience within a creative, design, or marketing agency
Experience owning and growing accounts with responsibility for retention, renewals, and revenue growth
Strong understanding of creative and digital delivery, with experience partnering closely with project, creative, or production teams
Collaborative by default; you share context freely, flag issues early, and don't need to own the room
Proven ability to build trusted relationships with senior client stakeholders and lead business conversations
Confident and credible with senior executives and CMO-level stakeholders; clear and direct in writing and in the room
Experience using project management platforms such as Asana, Monday.com, Workfront, or similar
PST or CST time zone preferred

Benefits

Comp & perks

Health insurance (medical, dental, and vision)
401(k) with company match
Fully remote working (that started pre-covid and will continue after!)
Paid time off that grows with tenure
Annual company retreat
Computer hardware of your choice (up to $1,500)
$500 towards your office setup expenses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementRevenue ForecastingClient RetentionBusiness DevelopmentStrategic Planning

Soft Skills

CollaborationCommunicationProblem-SolvingRelationship Management