Skedulo

Growth Marketing

• Develop and execute a comprehensive growth strategy focused on pipeline creation, acceleration, customer acquisition, and revenue growth.
• Define clear messaging and positioning to support scalable and sustainable growth.
• Design, implement, and analyze experiments across channels (email, social, paid, SEO, outbound) to identify high-impact growth levers.
• Foster a test-and-learn culture to continuously refine campaign performance.
• Analyze and optimize marketing and sales funnels to improve conversion and retention at every stage.
• Identify bottlenecks and implement solutions that enhance customer journeys.
• Track and report on key growth metrics to guide strategy and investment decisions.
• Leverage internal data and build external data sets to strengthen intelligence and targeting.
• Synthesize market research and field insights to identify trends, opportunities, and potential threats.
• Partner with Sales, Customer Success, and cross-functional teams to align initiatives with business objectives.

Growth Marketing Manager

Support Engineer

• Investigate and resolve developer- and admin-related support cases through identifying, diagnosing, and resolving technical issues, often involving complex code and configurations
• Ensure high levels of customer satisfaction through empathetic, responsive, clear, and technically sound communication
• Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met while meeting the monthly goals on KPIs such as CSAT and Productivity
• Partner with more senior engineers to triage high-complexity cases and collaborate on solutions to ambiguous or novel technical issues
• Collaborate with Engineering, Product, Infrastructure and Customer Success Teams teams to troubleshoot code, propose fixes, and improve product supportability and debuggability
• Identify opportunities for product or service improvements and assist in driving supportability initiatives across the organization
• Leverage your expertise in programming, databases, and Web/API technologies to diagnose issues and identify root causes using advanced debugging techniques
• Mentor technical support staff, review support cases for accuracy, and promote best practices for issue resolution and customer communication
• You're proactive in identifying gaps in documentation, internal processes, or tooling — and take initiative to suggest or implement improvements
• Opportunities to work on multiple development projects from product to customer success

Senior Technical Support Specialist

• Monitor customer satisfaction metrics.
• Manage requests for customer vault access.
• Track customer engagement activities, including the Quarterly Business Review and monthly or bi-weekly catch-ups.
• Update and maintain customer information as necessary.
• Review the internal knowledge base and address question-type escalations from customers.
• Oversee the new feature request process and ensure follow-up until resolution.
• Complete additional tasks assigned by the team lead related to the Customer Success role.
• Oversee the unassigned technical support ticket queue and prioritize issues for the team lead.
• Providing first-level contact and problem resolution for customers with Salesforce and application problems.
• Review initial recommendations generated by AI.
• Reproduce issues across various environments, including standard, internal, customer sandbox, or customer production, with guidance from senior team members.
• Assist senior members in following up on internal escalations.
• Complete additional tasks assigned by the team lead related to the Technical Support role.

Internship Program – Customer Success, Technical Support

Backend Engineer

• Provide expert technical guidance and mentorship on architectural decisions, ensuring scalability, reliability, and maintainability
• Own and drive the development of critical services within the core product, ensuring high code quality and adherence to best practices
• Influence key technical decisions to accommodate future use cases and scalability across the software architecture
• Facilitate and lead technical discussions and initiatives across engineering teams, resolving complex technical challenges
• Drive observability work across services and foster a culture of observability; lead incident response using a 'no blame' approach; participate in on-call roster
• Contribute significantly to hands-on development and delivery of new product capabilities
• Identify and implement improvements to system performance, scalability, and stability
• Conduct thorough code reviews and promote best practices in coding, testing, and deployment
• Mentor and coach engineers, fostering a culture of technical excellence and continuous learning
• Communicate complex technical concepts clearly to both technical and non-technical audiences
• Collaborate with product managers, designers, and other stakeholders to deliver high-quality products
• Work under broad direction and be fully responsible for meeting allocated technical and product objectives

Growth Marketing Manager

Senior Technical Support Specialist

Internship Program – Customer Success, Technical Support

Senior Backend Engineer