Skai

Onboarding Specialist

• Dive deep into the Skai platform and become a master of all products and integrations; act as the go-to technical lead for a portfolio of clients.
• Own the entire technical onboarding journey: analyze requirements, manage projects, implement solutions, anticipate challenges, and guide clients.
• Work with Sales and Client Success teams to manage expectations, solve complex challenges, and deliver projects on time.
• Craft detailed project plans, perform QA, document implementations, and pursue automation and process improvements.
• Collaborate with other Onboarding Managers, Technical Account Managers, and internal teams to share insights and contribute to collective growth.

Onboarding Manager

• Dive deep into the Skai platform, becoming a master of all our products and integrations and serving as the go-to technical lead for a portfolio of clients
• Own the entire technical onboarding journey, from analyzing and understanding requirements to meticulous project management and successful implementation
• Anticipate challenges and proactively guide clients through every step to ensure they unlock the full potential of Skai's technology
• Work hand-in-hand with Sales and Client Success teams to manage expectations, solve complex challenges, and ensure projects are delivered on time and with exceptional results
• Take ownership of detailed project plans, rigorous QA, and documentation while pursuing automation and process improvements
• Partner with other Onboarding Managers, Technical Account Managers, and internal teams to share insights, feedback, and success stories contributing to collective growth

• Become a master of Skai platform products and integrations and act as the technical lead for a portfolio of clients.
• Own the entire technical onboarding journey from requirements analysis to project management and implementation.
• Work with Sales and Client Success teams to manage expectations and ensure projects are delivered on time.
• Create detailed project plans, QA, documentation, and seek automation and process improvements.
• Partner with other Onboarding Managers, Technical Account Managers, and internal teams to share insights and feedback.