CTMS Implementation Manager
Sitero
full-time
Posted on:
Location Type: Hybrid
Location: Markham • Canada
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Salary
💰 CA$120,000 - CA$150,000 per year
About the role
- Lead client design consultations
- Analyze client requirements against system capabilities
- Provide technical expertise during the requirements process
- Facilitate discussions between internal and external teams
- Serve as the primary CTMS subject matter expert
- Implement and review study configurations and system implementation
- Gather, analyze, refine, and finalize user requirements
- Ensure software applications are effectively supported
- Maintain quality service and departmental standards
- Contribute to team effort and mentor junior team members
Requirements
- Bachelor’s degree in life sciences or related field preferred
- 5+ years’ experience in clinical trials within a CRO or pharmaceutical research organization required
- Prior experience as a Clinical Research Associate (CRA) or Clinical Project Manager strongly preferred
- 2+ years implementation experience in business analysis and/or building configurations and specifications for clinical systems
- 5+ years’ experience in customer facing role
- Demonstrable detailed knowledge of eClinical systems including RTSM, EDC, Site and Patient Payments, eConsent, and CTMS
- Strong understanding of the clinical trial lifecycle from site selection through close-out
Benefits
- Competitive salary
- Variable pay
- Paid time off
- Healthcare benefits
- Retirement benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysissystem implementationconfiguration buildingrequirements gatheringuser requirements analysiseClinical systemsRTSMEDCSite and Patient PaymentseConsent
Soft Skills
client design consultationstechnical expertisefacilitationmentoringteam collaborationcommunicationquality servicedepartmental standards