Sitemate

Sales Development Rep

• You will be qualifying and routing inbound leads through two channels; self service & inside sales
• You’ll be spending most of your time with prospects across phone calls, emails and live chat on our website, as well as internal tools like slack and salesforce.
• Your quota is measured by the number of demonstrations booked and completed at the subsequent stage of the process. Our current team in this role have achieved >=95% of their targets each month since starting

Sales Development Representative

Account Executive

• The Enterprise Account Executive will join Sitemate’s Enterprise team, owning inbound-qualified opportunities from first engagement through to close and beyond.
• This role involves driving momentum across a mix of high-intent and lower-intent inbound leads through structured discovery, tailored demos, and consistent deal progression.
• You will retain ownership of each new customer, identifying opportunities for cross-sell and license expansion in partnership with CSMs.
• You will also be allocated a portion of the existing customer base to nurture and grow.
• Managing a high-velocity inbound funnel where lead intent varies significantly, requiring you to create momentum and engagement from prospects who may not be actively prioritising change.
• Running multiple concurrent sales cycles while maintaining high standards in Salesforce hygiene, follow-up cadence, and deal progression.
• Collaborating with SDRs and CSMs to ensure smooth handovers, align on account context, and identify early opportunities for cross-sell or license expansion.

Enterprise Account Executive

Customer Success Manager

• Own a portfolio of SMB customers as their main point of contact post-sale, building strong relationships and trust.
• Run onboarding and activation: Set success plans, configure accounts, train users, and guide customers to their first wins quickly.
• Prescribe best-practice workflows: Recommend how to configure Sitemate for different operational use cases across heavy industries.
• Drive adoption through proactive check-ins, enablement, and ongoing education (calls, emails, Looms, and in-app guidance where relevant).
• Monitor account health: Track usage signals, sentiment, and risks, then take action early to prevent churn.
• Identify growth opportunities (where appropriate): Look for expansion signals, additional teams/sites, and new use cases, then send them through to the Account Management team to action them.
• Be the internal voice of the customer: Share product feedback, recurring pain points, and what’s working well to inform priorities and improvements.
• Stay organised: Send recap emails after every meeting, set follow up tasks in Salesforce, and book in follow-ups to operate with clarity and consistency.

Sales Development Representative

Enterprise Account Executive

Customer Success Manager, SMB