Sitemate

Account Manager, SMB

Sitemate

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £54,600 per year

About the role

  • Run structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases.
  • Prospect within a ~200-account book by booking discovery conversations and identifying upsell / cross-sell opportunities.
  • Manage renewal cycles end-to-end, including pricing, negotiation, and contracting.
  • Partner closely with CSMs to stay across customer context, risks and timing to align commercial plays with customer readiness.
  • Prioritise accounts and organise your calendar to balance long-term expansion plays with short-term commercial activities.
  • Maintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities.
  • Collaborate with, SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption.

Requirements

  • Strong prioritisation and time management
  • Experience in SaaS sales environment
  • Growth mindset: Can receive feedback and change behaviour
  • Great collaborator. Easy to work with and iterate ideas with
  • Built world landscape knowledge & experience (Nice to Have)
Benefits
  • Competitive, performance-based remuneration
  • Equity options - own a piece of what you’re helping to build
  • 20 days paid annual leave, plus sick, carer’s, and compassionate leave
  • Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
  • Learning & Development - professional growth budget and transparent career plans
  • Laptop and home office setup budget
  • Flexible work - remote or hybrid options, plus the ability to work from anywhere for several weeks each year
  • Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS salesaccount managementnegotiationcontractingCRM hygienepipeline managementforecasting
Soft Skills
prioritisationtime managementcollaborationgrowth mindsetadaptability