Sitemark

Account Executive

• Build and own a strong pipeline of qualified opportunities.
• Drive aggressive outreach and follow-up strategies to win attention and secure meetings.
• Deliver persuasive sales pitches that translate Sitemark’s unique value into tangible business outcomes.
• Negotiate confidently and close deals with enterprise stakeholders.
• Consistently meet or exceed ambitious revenue targets.
• Represent Sitemark at events, conferences, and customer meetings across Australia.

Customer Success Manager

• Create a robust support system to provide comprehensive product assistance to customers, resellers, partners, and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests.
• Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases.
• Build and maintain strong customer relationships to enhance loyalty and retention.
• Deliver product training and education to maximize customer value.
• Coordinate with internal and external stakeholders for efficient and high-quality service delivery.
• Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members.
• Manage data acquisition, including expanding drone pilot network and negotiating pricing.
• Project manage field operations, addressing issues promptly and maintaining customer communication.
• Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution.
• Utilize organizational skills to manage multiple functions and projects simultaneously.
• Identify process gaps and streamline workflows for operational excellence.
• Create a structured customer onboarding process for smooth transitions and successful adoption.
• Anticipate risks and implement mitigation plans to minimize disruptions.
• Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization.

Customer Success Manager – Operations

• Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests.
• Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases.
• Build and maintain strong customer relationships to enhance loyalty and retention.
• Deliver product training and education to maximize customer value.
• Coordinate with internal and external stakeholders for efficient and high-quality service delivery.
• Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members.
• Manage data acquisition, including expanding drone pilot network and negotiating pricing.
• Project manage field operations, addressing issues promptly and maintaining customer communication.
• Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution.
• Utilize organizational skills to manage multiple functions and projects simultaneously.
• Identify process gaps and streamline workflows for operational excellence.
• Create a structured customer onboarding process for smooth transitions and successful adoption.
• Anticipate risks and implement mitigation plans to minimize disruptions.
• Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization.

Account Executive

Customer Success Manager – Operations

Customer Success & Operations Manager