Siteimprove

Implementation Specialist

Siteimprove

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$64,474 - CA$80,592 per year

About the role

  • Own and manage multiple customer implementations from kickoff through go-live
  • Translate customer goals into effective platform configurations aligned to best practices
  • Configure, test, and validate solutions to ensure accuracy and quality of delivery
  • Partner with Sales and Customer Success to ensure a smooth handoff and consistent customer experience
  • Guide customers on setup decisions, workflows, and adoption best practices
  • Proactively manage timelines, identify risks, and resolve issues with minimal oversight
  • Communicate clearly and consistently with customer stakeholders throughout the implementation lifecycle
  • Contribute to documentation, templates, and playbooks to improve team efficiency and scalability
  • Share structured customer feedback with Product and internal teams

Requirements

  • 2 to 5 years of experience in SaaS implementation, onboarding, or a similar customer-facing role
  • Strong understanding of how websites are built (HTML, CMS, basic tagging concepts)
  • Ability to translate customer requirements into practical technical configurations
  • Solid project management and organizational skills with the ability to manage multiple projects
  • Strong communication skills, with the ability to explain technical concepts in a clear, structured way
  • Ability to work independently while knowing when to escalate or seek support
  • Detail-oriented with strong follow-through and accountability
  • Experience working with digital platforms (Accessibility, SEO, Analytics, or Content tools)
  • Familiarity with CRM systems and customer onboarding workflows
  • Exposure to SaaS delivery models and subscription-based customer lifecycles
Benefits
  • Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 11 paid holidays, and volunteer leave.
  • National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!
  • 401(k) with a company match to provide a better future in your retirement years.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationHTMLCMSproject managementtechnical configurationsdigital platformsAccessibilitySEOAnalyticscustomer onboarding
Soft Skills
communicationorganizational skillsdetail-orientedaccountabilityindependenceproblem-solvingcustomer experiencestakeholder managementteam collaborationtime management