Client Success Manager
Sandler Partners
Partner Operations Manager
Siteimprove
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £70,022 - £82,709 per year
Job Level
Mid-LevelSenior
About the role
- Develop, maintain, and deliver scalable partner enablement programs, including both self-service and instructor-led content.
- Lead onboarding and readiness for new partners across Siteimprove’s ecosystem, including Digital Agencies, Solution Partners, and Technology Partners.
- Collaborate with Product Management to ensure partner enablement materials are aligned with product capabilities and roadmap.
- Track and measure partner engagement across enablement initiatives such as certifications, platform usage, and advanced specializations.
- Act as a point of escalation for partner-related support or process issues, working closely with Customer Support and internal teams.
- Maintain a strong understanding of the Siteimprove platform and roadmap and communicate relevant updates to internal and external stakeholders.
- Share partner feedback, best practices, and platform insights to influence the ongoing evolution of the partner experience.
- Collaborate cross-functionally with Sales, Product Marketing, Customer Success, and Professional Services to drive consistency in how we support and grow with our partners.
- Manage program and referral partners, including certification and tiering frameworks, self-serve enablement materials, partner training programs, and referral partner onboarding and engagement.
- Streamline referral processes by enabling frictionless referral submissions and payout workflows and supporting Sales by guiding in-deal influencers through Siteimprove incentives and available partner resources.
Requirements
- 5 years of SaaS experience, with at least 4 years in partner enablement, partner programs, customer success, technical pre-sales, or a related role.
- Excellent communication and presentation skills, including comfort leading group training or enablement sessions.
- Strong planning, organization, and project management capabilities.
- Creative problem-solving skills with the ability to adapt quickly in a dynamic environment.
- Proven track record of cross-functional collaboration and stakeholder management.
- A self-starter mindset and a passion for enabling others to succeed.
- Travel as needed
