Vice President, Client Services
Sirona Medical
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $215,000 - $235,000 per year
Job Level
About the role
- Own end-to-end customer outcomes across the post-sale lifecycle, from implementation to renewal and expansion
- Ensure customers achieve predictable time-to-value, strong adoption, platform stability, and long-term success
- Serve as the executive escalation point for critical customer issues and relationships
- Lead and develop senior leaders across Implementations, Support & Integrations, Customer Success
- Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement
- Partner with Product, Enablement, and Engineering to ensure services readiness for all product releases
- Define and own services KPIs and OKRs, ensuring progress is visible and measurable
Requirements
- 15+ years of experience leading client services, customer success, professional services, or similar organizations
- Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments
- Experience partnering deeply with Product and Engineering teams
- Experience supporting or scaling international customers and services operations is a strong plus
- Healthcare, radiology, or regulated-industry experience strongly preferred
Benefits
- Stock Options
- Medical, dental, vision insurance
- Life insurance
- Maternity and Paternity Leave
- Flexible time off
- 401K matching
- MacbookPro
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successclient servicesprofessional servicesservices KPIsOKRsimplementationrenewalexpansionplatform stabilityadoption
Soft Skills
leadershipaccountabilityownershipcontinuous improvementrelationship managementexecutive escalationteam developmenthigh-performance culturecollaborationcommunication