SingleStore

Support Engineer

• Provide email and live technical support to enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages.
• Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to appropriate Engineering team.
• Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current customer issues.
• Work to streamline and improve various Support and Engineering processes, author internal run-books or public documentation, and help team improve efficiency and effectiveness.

• Provide email and live technical support to our enterprise customers.
• Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests.
• Collaborate closely with software developers, sales engineers, and technical account managers.
• Work to streamline and improve various Support and Engineering processes and tools.
• Ensure customers have a positive support experience during every interaction.

Platform Engineer

• Develop, enhance, and maintain CI/CD self-hosted infrastructure using modern DevOps tooling (GitHub Actions Runners stack, ArgoCD, FluxCD etc.)
• Automate infrastructure provisioning, configuration management, monitoring, and operational workflows using IaC and scripting languages
• Own the deployment, maintenance, and lifecycle management of systems supporting engineering (Kubernetes clusters, container registries, artifact systems, and internal developer platforms)
• Troubleshoot complex infrastructure and application issues, driving root-cause analysis and developing long-term remediation solutions
• Design, build, and maintain cloud infrastructure across major cloud providers (AWS, GCP, Azure)
• Develop internal tooling and automation using Terraform, Python, Go, or similar languages
• Implement and manage security best practices across cloud environments
• Leverage AI/ML tools to automate repetitive DevOps tasks, operational workflows