SingleStore

Support Engineer

• Provide email and live technical support to enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages.
• Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to appropriate Engineering team.
• Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current customer issues.
• Work to streamline and improve various Support and Engineering processes, author internal run-books or public documentation, and help team improve efficiency and effectiveness.

• Provide email and live technical support to our enterprise customers.
• Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests.
• Collaborate closely with software developers, sales engineers, and technical account managers.
• Work to streamline and improve various Support and Engineering processes and tools.
• Ensure customers have a positive support experience during every interaction.