Support Engineer

SingleStore

Support Engineer working with enterprise customers on technical database issues. Collaborate with development teams to provide high-quality support and continuously improve processes.

Posted 5/27/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSDistributed SystemsGoogle Cloud PlatformKubernetesLinuxMariaDBMySQLSQL

About the role

Key responsibilities & impact

Provide email and live technical support to enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages.
Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to appropriate Engineering team.
Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current customer issues.
Work to streamline and improve various Support and Engineering processes, author internal run-books or public documentation, and help team improve efficiency and effectiveness.

Requirements

What you’ll need

4+ years of advanced customer-facing technical support experience.
Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization.
A solid sysadmin/QA/Testing skill set. Comfortable testing software and finding limits, hands-on with Linux, checking utilization of system I/O, measuring network throughput, and navigating large log files. Familiarity with Kubernetes and past Testing/QA experience.
Experience with a scripting or coding language. Should have a go-to solution for quick problem-solving and be able to navigate through code base.
Familiarity with distributed systems and AWS/GCP. Understanding how organizations deploy and maintain distributed applications and services across machines. Bonus points for analysis of performance bottlenecks and removal of single points of failure.
Strong written and verbal English communication skills. Ability to explain technical concepts to a wide range of end-users.

Benefits

Comp & perks

Consistent with our commitment to diversity & inclusion
Positive support experience during every interaction
Continuous learning opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MySQLSQL Query OptimizationLinuxKubernetesscripting languageQATestingAWSGCPdistributed systems

Soft Skills

customer-facing supportcommunicationcollaborationproblem-solvingdocumentationefficiency improvementtechnical explanation