Support Engineer

SingleStore

Support Engineer resolving technical issues for enterprise customers using SingleStore's cloud-native database. Collaborating with internal teams to enhance customer support processes and experiences.

Posted 5/26/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSDistributed SystemsGoogle Cloud PlatformMariaDBMySQLSQL

About the role

Key responsibilities & impact

Provide email and live technical support to our enterprise customers.
Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests.
Collaborate closely with software developers, sales engineers, and technical account managers.
Work to streamline and improve various Support and Engineering processes and tools.
Ensure customers have a positive support experience during every interaction.

Requirements

What you’ll need

4+ years of advanced customer-facing technical support experience.
Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization.
A solid sysadmin/QA/Testing skill set.
Experience with a scripting or coding language.
Familiarity with distributed systems and AWS/GCP.
Strong written and verbal English communication skills.

Benefits

Comp & perks

Participate in our on-call rotation that may include weekends and holidays.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MySQLMariaDBAuroraSQL Query Optimizationscripting languagecoding languagesysadminQATestingdistributed systems

Soft Skills

customer-facingtechnical supportcommunication skillscollaborationproblem-solvingprocess improvementpositive support experience