Sinch

Customer Support

• Respond to inquiries and issues via online chat, email, and phone calls
• Clarify the customer’s needs and determine the cause
• Select and explain the best solution, then follow-up
• Ensure compliance and responsible texting for customers
• Write excellent help documentation
• Escalate bugs to the technical support team
• Work on specialized projects
• Become a SimpleTexting power user

Customer Support Representative III

Product Designer

• Drive UI/UX Refinements: Take the lead on making UI/UX improvements to our existing SimpleTexting flows, collaborating closely with Product Managers and Engineers to deliver incremental enhancements.
• Design for Self-Serve Funnels: Design simple and effective UI and user flows for our new self-serve discounts feature, ensuring clear eligibility and application processes.
• Own the end-to-end journey design for self-serve cancellations, balancing business needs with a positive, customer-centric experience.
• Lead Discovery and Research: Conduct light user research and testing to inform the UX for new upsell opportunities, such as user seats and add-ons. You will design modular and scalable patterns that can be extended over time.
• Collaborate Cross-Functionally: Work as a key partner with Product, Engineering, Support, Sales, and Marketing teams, translating ideas from wireframes through to final delivery.
• Own the Design Process: Embed yourself in the team's rituals, taking a proactive approach to design rather than waiting for ad-hoc requests.

Senior Product Designer

Business Development Rep

• Own the growth, adoption, and usage of Sinch’s services within NA as part of your focus vertical.
• Shape our go-to-market strategy and positioning for our critical solution areas and communicate this in an actionable way to our global Sales & Account Management organizations.
• Develop and maintain segmentation of our customer portfolio and identify opportunities to expand into new verticals, markets, products, and/or countries. You will provide clear prioritization to ensure we focus on what has the biggest impact.
• Partner with Product and Engineering to build out product-specific and vertical-specific value propositions and identify Sinch’s competitive differentiation in key areas.
• Set a vision on how we train and scale our commercial teams within your focus area.
• Collect feedback on existing products and solutions from our global customer base (and our Sales/Account Management teams) and align with our Product teams on how to best prioritize the development of new solutions.
• Ensure our regional commercial teams have access to the relevant commercial resources to be successful.
• Represent Sinch externally as a thought leader in your field in various forums, such as customer engagements and industry events.
• This is an IC role

Senior Financial Services Business Development Manager

Performance Marketing

• Own the end-to-end activation and execution of Hero campaigns and Campaign-in-a-Box frameworks — ensuring every element ladders up to the campaign positioning and business narrative set by Brand leadership.
• Build channel activation schedules across paid, owned, and earned media, ensuring messaging consistency, creative alignment, and measurable distribution.
• Own paid channel briefs —ensuring full alignment to the campaign narrative and creative direction.
• Apply an experimentation mindset, track performance against pre-defined KPIs, and surface optimization recommendations to Brand leadership through the monthly Campaign Business Review.
• Coordinate Sinch's activation at Tier 1 industry events — connecting event presence to the relevant Hero campaign moment and ensuring messaging, creative, and content distribution are aligned before, during, and after each event.
• Develop and maintain a comprehensive understanding of the paid media landscape across Sinch's priority audiences across products.
• Build and own distribution plans across the B2B paid media landscape — including programmatic display, paid social, content syndication, and search — maximizing reach and relevance within budget.
• Build a documented audience-to-channel media framework for every campaign cycle, translating buyer research and channel data into actionable targeting strategies.
• Bring paid media insights forward to monthly campaign reviews to inform 'double down or stop' decisions across the active campaign portfolio.
• Serve as the primary campaign point of contact for regional marketing leads across APAC, EMEA, LATAM, and North America — balancing global campaign consistency with local market relevance.

Customer Support Representative III

Senior Product Designer

Senior Financial Services Business Development Manager

Global Integrated Campaign Manager