Customer Support Representative III

Sinch

Customer Support Representative for SimpleTexting, providing assistance via chat, email, and phone. Troubleshooting issues and ensuring customer satisfaction in a fast-paced environment.

Posted 5/28/2026full-timeRemote • 🇵🇭 PhilippinesJuniorWebsite

About the role

Key responsibilities & impact

Respond to inquiries and issues via online chat, email, and phone calls
Clarify the customer’s needs and determine the cause
Select and explain the best solution, then follow-up
Ensure compliance and responsible texting for customers
Write excellent help documentation
Escalate bugs to the technical support team
Work on specialized projects
Become a SimpleTexting power user

Requirements

What you’ll need

English is your primary language. Secondary languages are a plus.
At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent).
You can translate technical ideas for non-technical audiences
Demonstrable critical thinking, communication, and creative problem-solving skills
Ability to learn new software platforms quickly
Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
Highly organized. You can manage and prioritize several different projects.
Familiarity chat and CRM platforms
Bachelor’s degree, preferably in a related field of study
2+ years in customer support role

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

live chat supportcustomer supportproblem-solvingtechnical translationdocumentation writingproject management

Soft Skills

critical thinkingcommunicationcreativityself-starterpositive attitudeorganizational skillsadaptability

Certifications

Bachelor's degree