Plumbing Manager
Sila Services
full-time
Posted on:
Location Type: Hybrid
Location: Northfield • Ohio • United States
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Salary
💰 $115,000 per year
About the role
- Create and drive revenue through the plumbing department.
- Lead, mentor, and motivate a team of residential plumbers, providing guidance and support to maximize their potential.
- Oversee all aspects of the residential plumbing service department, including scheduling, resource allocation, installs, and project management.
- Ensure the timely and efficient completion of plumbing service calls, repairs, and installations.
- Conduct regular performance evaluations, provide constructive feedback, and implement training and development programs to enhance the team's skills.
- Foster a customer-centric culture within the plumbing department, emphasizing exceptional service, professionalism, and attention to detail.
- Collaborate with other department managers to streamline operations, optimize resource utilization, and enhance overall customer experience.
- Maintain a high standard of workmanship, ensuring compliance with industry standards, local codes, and safety regulations.
- Develop and maintain strong relationships with customers, addressing any concerns or issues promptly and effectively.
- Implement and monitor key performance indicators (KPIs) to track the department's performance and identify areas for improvement.
- Stay updated on industry trends, advancements, and best practices, and share knowledge with the team to promote continuous learning and growth.
- Manage inventory, equipment, and supplies, ensuring they are well-maintained and readily available for service calls.
- Collaborate with the sales and marketing teams to identify opportunities for business growth and develop strategies to attract new customers.
- Uphold company values and policies, consistently representing the company in a professional and ethical manner.
Requirements
- Plumbing Service Management experience preferred.
- Master Plumber License preferred.
- Proven experience in residential plumbing services, including installations, repairs, and maintenance.
- Strong leadership abilities, with a track record of successfully managing and developing teams.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members, customers, and other stakeholders.
- Solid understanding of plumbing systems, fixtures, and materials. And knowledge of plumbing software and other relevant tools.
- Strong technical knowledge and problem-solving skills.
- Detail-oriented with a focus on delivering quality workmanship and exceptional customer service.
- Ability to work under pressure and prioritize tasks in a fast-paced environment.
- Service Titan experience is strongly preferred.
- Valid driver's license and clean driving record
Benefits
- 15% annual salary bonus based on project and department performance paid quarterly.
- License Compensation: $10,000 annually paid monthly
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
plumbing service managementresidential plumbing servicesinstallationsrepairsmaintenanceplumbing systemsplumbing fixturesplumbing materialsproblem-solving skillskey performance indicators
Soft Skills
leadershipteam managementcommunication skillsinterpersonal skillscustomer serviceattention to detailcollaborationtime managementability to work under pressurementoring
Certifications
Master Plumber Licensevalid driver's license