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Customer Success Manager

• Own the ongoing relationship with existing customers after project launch, ensuring clear communication, high satisfaction, and long-term retention.
• Identify new opportunities and initiatives within customer organizations where Truvio Commerce / DynamicWeb is a strong mutual fit, and collaborate with customers and internal project management teams on discovery, scoping, planning, and quoting.
• Provide regular status updates internally and to customers, with a strong focus on progress against planned initiatives, risks, and upcoming activities.
• Communicate Truvio Commerce / DynamicWeb product roadmap and new initiatives clearly and effectively to customers.
• Proactively escalate and communicate customer feedback, risks, and issues to the appropriate stakeholders.
• Take responsibility for aligning expectations, budgets, and resource forecasting for each customer engagement.
• Apply and share best practices and project insights across customers to drive continuous improvement.
• Train customers across all aspects of the Truvio Commerce / DynamicWeb All-in-One platform to ensure they maximize value from the solution.

Accountant

• Assist with preparation of annual Federal and state tax returns and any other required filings.
• Review and assist in filing annual Federal and state tax returns.
• Manage and review calculation of payments for Federal and state estimated quarterly payments.
• Manage SKsoft’s relationship with third-party accounting firm and provide all tax-related schedules and details for preparation of annual returns.
• Analyze and reconcile all tax-related GL accounts.
• Update and maintain Secretary of State registrations.
• Review and approve monthly sales tax returns.
• Research and resolve sales tax and income tax questions and issues arising from customers, new products and changes in state laws.
• Ensure compliance with federal and state tax regulations.
• Prepare and analyze tax reports and related support for financial statements.
• Assist in tax audits and respond to inquiries from tax authorities.
• Collaborate with internal teams to ensure accurate and timely tax filings.
• Other duties as assigned.

Customer Success Manager

Senior Tax and Compliance Accountant