Signet Jewelers

Software Engineer

• Collaborate with analysts and IT teams to develop solutions that meet the requirements given by the business.
• Grow knowledge of best practices and market trends.
• Participate in creating design and development standards for the team.
• Translate solution designs into working code with minimal oversight from team members.
• Perform unit and integration testing.
• Evaluate interrelationships between programs such as whether a change in one part of a program will cause an unwanted result in another part.
• Develop and document test cases, test data requirements and expected results.
• Maintain and update documentation of project code and technical processes following standards that are set by the team.
• Participate in technical walkthroughs and code reviews.
• Migrate complex, high-risk solutions into the production environment.
• Perform tests and evaluations regularly to ensure data integrity.
• Enforce policies, procedures, and standards.
• Enhance existing applications on an as-needed basis.
• Assist in the review of development issues.
• Document programming problems and resolutions for future reference.
• Analyze performance of programs and take action to correct identified performance issues.
• Assist in training and the support of end-users on developed applications.

Xstore Developer

Customer Support

• Provide professional, courteous, and grateful assistance on every telephone call
• Deliver exceptional, personalized resolutions tailored to each customer’s needs
• Maintain accurate records of interactions and transactions
• Multitask confidently—documenting, researching, and engaging with customers in real time
• Demonstrate strong phone etiquette and represent Signet positively at all times
• Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
• Manage escalated concerns with empathy, patience, and professionalism

Customer Experience Specialist

Full-stack Engineer

• Collaborate with Product Owners, Business Analysts, Architects, and UX teams to define technical deliverables that align with business objectives and customer needs.
• Participate in architecture and design discussions across the full stack, ensuring scalability, security, and maintainability.
• Evaluate and recommend modern frameworks, tools, and technologies to improve development velocity and system performance.
• Adhere to coding standards, reusable components, and engineering best practices.
• Provide technical estimation, risk assessment, and delivery planning support for initiatives.
• Develop, and maintain full stack applications including responsive UIs, APIs, services, and databases.
• Translate functional and technical designs into high-quality, maintainable, and testable code.
• Build and integrate RESTful/GraphQL APIs, microservices, and third-party integrations.
• Ensure seamless integration between front-end, services, and data platforms.
• Lead complex feature development and critical technical implementations.
• Develop automated unit, integration, and end-to-end tests to ensure reliability and quality.
• Conduct code reviews, technical walkthroughs, and enforce engineering standards.
• Participate in Proofs of Concept (POCs) and pilots to evaluate new tools and approaches.
• Support and enhance CI/CD pipelines and deployment strategies.
• Migrate high-risk or complex solutions into production environments.
• Ensure application security, performance optimization, and data integrity best practices.
• Maintain clear documentation technical processes for Runbook creation and KT sessions to Support Teams.
• Enhance and support existing applications, services, and integrations.
• Troubleshoot and resolve complex production issues across the full stack.
• Analyze system performance and implement improvements to reliability, scalability, and efficiency.
• Collaborate with DevOps and support teams on monitoring, logging, alerting, and incident management.
• Document technical issues, root causes, and resolutions for knowledge sharing.
• Mentor junior and mid-level developers and provide technical coaching.
• Work independently with minimal oversight while managing competing priorities.
• Assist in training and supporting end-users and stakeholders.
• Complete additional responsibilities as assigned by the Manager.
• Consistent and reliable attendance is considered an essential function of this role.

Full Stack Developer, IT IV

Infrastructure Engineer

• Lead and manage the Endpoint and Server Engineering team, setting priorities aligned to enterprise IT strategy
• Own standards, baselines, and configurations across endpoints and server environments (on-prem and cloud)
• Drive consistency across environments by eliminating non-standard configurations across devices and infrastructure
• Oversee lifecycle management for devices and server infrastructure, including provisioning, patching, monitoring, and decommissioning
• Partner with Service Desk, Infrastructure, and Security teams to reduce incidents through proactive engineering improvements
• Define and track KPIs (device compliance, patching cadence, system uptime, infrastructure health, deployment success rates)
• Manage vendor relationships related to endpoint, server, cloud, and infrastructure platforms
• Design, implement, and maintain endpoint management solutions (Intune, Autopilot, MDM/MAM) and server/infrastructure management solutions (on-prem and cloud)
• Build and maintain configuration standards, policies, and compliance frameworks across endpoints and servers
• Automate provisioning, application deployment, patching, and configuration management for devices and infrastructure
• Lead standardization of device builds and server configurations, reducing manual or one-off deployments
• Integrate endpoint and server environments with identity (Entra ID/Azure AD), security, and access management platforms
• Partner with security teams to enforce compliance, vulnerability management, and threat protection across endpoints and servers
• Standardize and support application deployment and lifecycle management across endpoints and server-hosted applications/services
• Lead root cause analysis for endpoint and infrastructure incidents and contribute to PIRs
• Continuously evaluate and optimize performance, reliability, and user experience across endpoint and server environments
• Define and execute the endpoint and infrastructure engineering roadmap aligned with IT and security strategy
• Identify opportunities to improve efficiency through automation, self-service, and platform standardization
• Evaluate emerging technologies across endpoint management and server/cloud infrastructure
• Collaborate with leadership to support scalability, performance, and business continuity
• Drive adoption of modern management practices, including cloud-first infrastructure, zero-touch deployment, and infrastructure-as-code principles

Infrastructure Engineering Manager

Business Analyst

• Business analysis, systems design and project management for medium application development projects.
• Determine business functional requirements through a variety of interviewing and facilitation techniques.
• Collaborate with IT teams to develop solutions that meet the requirements given by the business.
• Establish project scope and objectives with the project team and project stakeholders.
• Develop knowledge in the change request process.
• Research and recommend new tools and technologies to improve project performance and quality.
• Produce/maintain project deliverables including functional requirements, detailed program specifications and project plans.
• Monitor project activity, resources, and costs to ensure the project remains within scope, timeline, and budget.
• Communicate project status, project scope, open items, issues / risks to the project team.
• Maintain accurate information in the standard project tracking tools and project documentation.
• Perform unit and systems acceptance testing, as required.
• Enforce standards and methodologies that pertain to quality, consistency, and accuracy of project design, development, testing and implementation.
• Participate in technical walkthroughs to validate design.
• Manage system support to identify, track and resolve system issues with users, technical resources, and vendors.
• Assist in training and the support of end-users on developed applications.

Security Engineer

• Monitor and analyze security alerts in Splunk to identify suspicious or malicious activity
• Support incident handling activities, including triage, investigation, escalation, and documentation of security events
• Assist with containment and remediation efforts by following established incident response procedures and partnering with senior team members
• Document findings, actions taken, and lessons learned from investigations to support continuous improvement
• Collaborate with internal teams to resolve security issues and improve monitoring and response processes
• Stay current on emerging threats, attack techniques, and security operations best practices
• Be able to participate in projects as well as participate effectively in an on-call rotation

Junior Security Engineer

Product Analyst

• Collaborate with senior-level product managers on prioritizing user stories
• Balance new features from the product roadmap, operational issues, and technical debt
• Define product requirements and write user stories and acceptance criteria
• Manage sprint backlog and groom/refine user stories
• Define sprint goals at the beginning of each sprint
• Partner with design to conduct design reviews and with technology to conduct sprint demos
• Setup and manage standardized product reports, working closely with analytics team

Digital Product Analyst

Procurement

• Assist the Category Manager in the development and implementation of category strategies across all Signet brands
• Partner with merchants and vendors to develop best in class product offerings and grow market share
• Assist in the optimization of a digital first approach in key categories of products
• Establish strong vendor relationships to implement and support brand strategies while also participating in vendor performance reviews
• Support new product innovation and help drive efficiencies across the supply chain
• Serve as a liaison between sourcing, merchandising, planning and vendors to ensure alignment on strategy and execution of deliverables
• Assist in facilitating internal processes by ensuring the timely flow of information across departments
• Support special projects and seasonal initiatives that require analytical tracking, documentation, or operational coordination
• Monitor sales metrics, market trends, vendor performance, competitor activity, and customer insights to inform assortment and product decisions
• Update and maintain regular reporting to support category performance analysis and departmental KPIs
• Enter and validate SKU-level data, including product attributes, cost, and pricing details in merchandising systems