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Customer Experience Specialist
Signet JewelersCustomer Experience Specialist serving customers for Signet's major jewelry brands via phone. Delivering exceptional service and tailored resolutions to customer inquiries while maintaining accurate records.
About the role
Key responsibilities & impact- Provide professional, courteous, and grateful assistance on every telephone call
- Deliver exceptional, personalized resolutions tailored to each customer’s needs
- Maintain accurate records of interactions and transactions
- Multitask confidently—documenting, researching, and engaging with customers in real time
- Demonstrate strong phone etiquette and represent Signet positively at all times
- Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
- Manage escalated concerns with empathy, patience, and professionalism
Requirements
What you’ll need- Previous customer service or client support experience
- Strong verbal and written communication skills
- Ability to multitask with accuracy and attention to detail
- Basic proficiency in data entry, Microsoft Word and Excel, with competency in basic mathematics
- Analytical mindset to interpret feedback and continually improve
- Bilingual skills (especially Spanish) are a plus.
Benefits
Comp & perks- Employee discounts
- Bilingual Spanish differential pay available (must pass speaking/writing assessment)
- Up to 6 weeks of paid training
- Comprehensive healthcare, dental, and vision insurance to keep you and your family covered
- Generous 401(k) matching after just one year to help secure your financial future
- Seasonal overtime opportunities
- Referral bonuses when your recommended hires complete 60 days!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryMicrosoft WordMicrosoft Excelbasic mathematics
Soft Skills
customer servicecommunicationmultitaskingattention to detailempathypatienceprofessionalismanalytical mindset