Customer Experience Specialist
Signet Jewelers
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Salary
💰 $17 per hour
About the role
- Provide professional, courteous, and grateful assistance on every telephone call
- Deliver exceptional, personalized resolutions tailored to each customer’s needs
- Maintain accurate records of interactions and transactions
- Multitask confidently—documenting, researching, and engaging with customers in real time
- Demonstrate strong phone etiquette and represent Signet positively at all times
- Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
- Manage escalated concerns with empathy, patience, and professionalism
Requirements
- Previous customer service or client support experience
- Strong verbal and written communication skills
- Ability to multitask with accuracy and attention to detail
- Comfort with data entry, Microsoft Word, Excel, and basic math
- Analytical mindset to interpret feedback and continually improve
- Bilingual skills (especially Spanish) are a plus
Benefits
- Competitive starting pay of $16.50/hour
- Employee discounts
- Bilingual Spanish differential pay available (must pass speaking/writing assessment)
- Up to 6 weeks of paid training, plus ongoing coaching, and development
- Opportunities for cross-training (e.g., chat support)
- Earn referral bonuses when your recommended hires complete 60 days!
- Comprehensive healthcare, dental, and vision insurance to keep you and your family covered
- Generous 401(k) matching after just one year to help secure your financial future
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryMicrosoft WordMicrosoft Excelbasic math
Soft skills
customer servicecommunicationmultitaskingattention to detailanalytical mindsetempathypatienceprofessionalism