SiGMA World

Events

• Manage end-to-end event delivery, from initial planning and concept development through to on-site execution and post-event analysis
• Define resources, budgets, timelines, and staffing structures across events
• Collaborate with Marketing and PR teams to support pre-event campaigns and positioning
• Conduct post-event analysis and strategic reviews to drive continuous improvement
• Support Sales teams with event concepts and product development where required
• Source, negotiate, and manage hotel contracts for staff, attendees, speakers, and VIPs
• Oversee large-scale accommodation planning, including room blocks and tailored VIP requirements
• Build and maintain strong hotel partnerships while ensuring cost efficiency and high service standards
• Oversee transport and attendee logistics, including airport transfers and VIP services
• Manage suppliers across catering, hospitality, and event logistics
• Ensure seamless guest movement across venues, hotels, and event locations
• Develop and manage a programme of side events, including networking mixers, charity initiatives, and curated experiences
• Collaborate with partners, sponsors, and local stakeholders to deliver high-quality activations
• Work with Marketing and PR to maximise visibility and engagement
• Plan and execute large-scale official parties and awards ceremonies
• Source and manage entertainment, venues, and production elements
• Oversee all technical aspects including staging, AV, lighting, and overall guest experience
• Ensure delivery aligns with premium brand and production standards
• Conceptualise event themes and source entertainment that enhances the overall experience
• Negotiate competitive supplier agreements while maintaining quality
• Organise VIP retreats alongside key events, including venues, accommodation, and bespoke experiences
• Deliver high-level networking environments that strengthen commercial relationships
• Manage relationships with high-profile stakeholders and VIPs
• Coordinate personalised schedules and provide a high-touch experience
• Support PR efforts to maximise visibility of key individuals
• Lead and support the events team, ensuring strong collaboration across departments
• Work closely with Sales, Marketing, Operations, and Finance teams
• Manage event budgets across all areas including logistics, accommodation, and production
• Negotiate supplier contracts and monitor spend to ensure cost control
• Deliver high-quality outcomes without compromising commercial performance
• Support additional ad hoc tasks as required

Senior Events Manager

Content Marketing Manager

• Develop and own the overall content strategy in partnership with the SEO department, aligned with company goals, audience insights, and market opportunities.
• Establish editorial standards, content governance, tone of voice guidelines, and quality benchmarks across all brands and platforms.
• Identify trends, competitor opportunities, emerging technologies, and content innovations to maintain market leadership.
• Build scalable content frameworks that support growth across multiple markets and products.
• Oversee the planning, creation, editing, and publishing of high-quality content including landing pages, money pages, reviews, blogs, guides, website copy, and campaign assets.
• Manage and optimize the editorial calendar to ensure consistent delivery and prioritization.
• Define, monitor, and report on content KPIs including traffic, rankings, engagement, conversions, retention, and ROI.
• Build, mentor, and lead a high-performing content team.

Head of Content

Account Manager

• Develop and execute a sales strategy to drive participation and sponsorship sales across key markets
• Identify, engage, and close deals with operators, affiliates, suppliers, and other industry stakeholders
• Build and maintain strong relationships with decision-makers to encourage repeat business
• Negotiate sponsorship packages, exhibition spaces, and partnership agreements
• Represent SiGMA at international conferences and networking events (travel required)
• Own the client relationship after the deal is closed, ensuring smooth handover and execution
• Use HubSpot to manage deliverables, timelines, and communication across departments
• Coordinate with internal teams (marketing, operations, production) to ensure sponsorship benefits are delivered as agreed
• Act as the client’s main point of contact for all post-sale queries and ensure their satisfaction throughout the event cycle

Sales and Account Manager

• Oversee the planning, coordination, and execution of events.
• Manage the entire event lifecycle: initial planning, resource management, on-site coordination, post-event analysis.
• Collaborate with the sales team to develop new products that align with market trends and client needs.
• Supervise staff at events, assign duties, and provide general direction.

Events Coordinator

Designer

• Design and layout pages for SiGMA Magazine, event guides, and editorial print publications
• Support projects from initial layout through to final print delivery
• Collaborate with editorial, marketing, and events teams to develop clear and engaging layouts
• Prepare print-ready files, ensuring correct specs, colour profiles, and pre-press requirements
• Liaise with printers and production vendors to support smooth delivery of printed materials
• Apply and maintain editorial design systems across typography, grids, and layouts
• Review proofs, implement revisions, and support final sign-off processes
• Ensure all work aligns with SiGMA brand guidelines and editorial standards
• Manage multiple tasks and deadlines in a fast-paced environment
• Stay up to date with editorial design trends and print best practices

Editorial Designer

• Oversee the planning, coordination, and execution of events
• Manage the entire event lifecycle from planning to on-site coordination and post-event analysis
• Collaborate with the sales team to develop new products
• Conduct post-event data and strategic analysis

Events Manager, Portuguese Speakers

Customer Success Manager

• Own and manage the company’s HubSpot / Monday.com environment including contacts, companies, deals, pipelines, properties, workflows, and reporting.
• Maintain a structured and scalable CRM architecture across business units and commercial workflows.
• Ensure CRM acts as the central source of truth for commercial customer data across all SiGMA services and products.
• Define and maintain lifecycle stages, pipeline structures, CRM standards, and data governance practices.
• Ensure data quality, deduplication, and consistent data structures across the CRM systems.
• Design and implement workflows supporting lead management, deal progression, onboarding, renewals, and lifecycle engagement.
• Implement lead scoring, lifecycle automation, and structured pipeline management.
• Analyse and optimise sales and marketing processes across the organisation, identifying operational inefficiencies and implementing CRM-driven improvements.
• Standardise commercial processes across different teams and business units.
• Build dashboards and reporting frameworks for sales performance, pipeline health, marketing attribution, and commercial forecasting.
• Provide clear visibility into commercial performance, pipeline health, and revenue opportunities.
• Manage integrations between HubSpot / Monday.com and internal platforms such as event systems, websites, and other operational tools.
• Collaborate with Product and Engineering teams to ensure consistent data ownership and data flows between systems.
• Act as the internal CRM expert supporting Sales, Marketing, and Operations teams.
• Provide training, documentation, and best practices to ensure strong CRM adoption across the organisation.
• Monitor CRM adoption, data quality, pipeline visibility, and lead conversion efficiency across teams.

CRM Operations Manager

Human Resources

• Oversee the full onboarding process, ensuring a positive experience for new hires, from orientation sessions to integration into the team.
• Manage offboarding processes, including exit interviews, feedback analysis, and final clearance.
• Ensure accurate and timely updates to employee records in HR systems, maintaining data integrity and compliance with relevant regulations.
• Lead the preparation of detailed HR reports and documentation for management review.
• Serve as a trusted advisor for employee inquiries related to HR policies, procedures, and benefits.
• Support and implement performance management processes, including performance reviews, goal-setting, and development plans.
• Assist in resolving employee conflicts and grievances, maintaining a positive work environment.
• Oversee payroll processing, benefits administration, and leave management, ensuring accuracy and timely disbursement.
• Prepare and distribute important HR communications, such as policy updates and company announcements.
• Identify opportunities to improve HR processes and systems, ensuring greater efficiency and effectiveness.

HR Executive

• Execute and proactively oversee permit applications and administrative HR onboarding processes for international starters, pertinent to different types of work visas and residency applications.
• You will be the main supporting body of our valued HR squad, overseeing execution, jump in where needed, and providing hands-on guidance.
• Draft, amend and review types of employment contracts for group wide company set ups.
• Integrate and partner with recruitment and IT teams to drive an efficient pre-onboarding and onboarding process and implement unified solutions.
• Manage employee relations, internal movements, and cross-border HR coordination.
• Serve guidance on policy and practices, whilst nurturing a healthy day to day workplace.
• Implement and support performance management systems in collaboration with line managers.
• Lead ad-hoc projects related to office management, HR policies, process improvement.

HR Manager

Administrative Assistant

• Oversee daily administrative operations to ensure the smooth running of the office
• Manage office supplies, inventory, and vendor relationships while maintaining cost efficiency
• Act as the first point of contact for visitors, calls, and general inquiries
• Ensure the office environment is well-maintained, organized, and fully functional
• Liaise with landlords, contractors, and service providers for maintenance and facility needs
• Support office setup, expansion, or relocation projects where applicable
• Manage office budgets, track expenses, and optimize operational costs
• Oversee health & safety compliance and workplace standards
• Coordinate travel arrangements, accommodations, and logistics for employees and visitors
• Manage company accommodation (e.g., staff housing/villas), including upkeep, vendor coordination, inventory, and readiness for employee stays
• Handle general administrative and ad hoc tasks to support the team
• Assist with onboarding logistics (e.g., preparing workspace, coordinating first-day setup)
• Help collect and organize employee documentation
• Maintain basic employee records and filing
• Support interview scheduling and candidate coordination when needed
• Redirect employee HR-related queries to the appropriate HR contact

Office Manager – HR Administrator

Producer

• Support the planning and delivery of conference content across SiGMA events
• Research and develop conference topics based on industry trends and market needs
• Support creation of structured agendas across assigned stages or tracks
• Assist in shaping session formats such as panels, keynotes, and workshops
• Identify, approach, and confirm speakers within gaming and iGaming
• Build and maintain a pipeline of speakers, including new and returning contacts
• Manage speaker communication from outreach through to onsite delivery
• Collect and manage speaker materials including bios, photos, and session details
• Brief speakers on session format, expectations, and timing
• Maintain accurate tracking of speakers, sessions, and deadlines
• Prepare and update run-of-show documents and speaker schedules
• Coordinate with marketing, sales, and operations to align content and delivery
• Attend events as required to support speaker management and session flow
• Handle speaker check-in, stage readiness, and timing coordination
• Support moderators and troubleshoot issues during live sessions
• Assist in post-event reviews of content and speaker performance
• Track feedback and support improvements for future events