Operations Specialist
Sifted
full-time
Posted on:
Location Type: Remote
Location: Kansas • United States
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About the role
- Ensure accurate and timely processing of freight and parcel claims.
- Work closely with operations, customer success, and data teams to resolve claims.
- Identify root causes and support continuous improvement initiatives.
- Participate in team meetings, project discussions, and innovation sessions focused on process automation and continuous improvement.
Requirements
- Review and process parcel and freight claims for loss, damage, or delay according to company policies and carrier terms.
- Communicate with carriers, clients, and internal teams to keep claims moving smoothly.
- Check shipping documents to determine who’s responsible and determine liability and settlement.
- Enter and update claim information accurately in the tracking system.
- Leverage ChatGPT and AI-based tools to assist in claim documentation, report drafting, and root-cause analysis.
- Use Microsoft Excel to monitor claims KPIs such as resolution time, claim frequency, and cost per claim.
- Collaborate cross-functionally to identify claim trends and share insights that lead to operational improvements and preventative measures.
Benefits
- Professional development opportunities
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims processingroot cause analysisprocess automationdata analysisKPI monitoringreport draftingdocumentationshipping document reviewliability determinationsettlement processing
Soft Skills
communicationcollaborationproblem-solvingcontinuous improvementteamworkinnovationorganizational skillsattention to detailadaptabilityinterpersonal skills