Sifted

Senior Logistics Intelligence Support – Client Support

Sifted

full-time

Posted on:

Location Type: Hybrid

Location: Overland Park • Kansas • United States

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Job Level

Senior

About the role

  • Support the team with on-boarding, implementation, training, adoption, retention, and high levels of customer satisfaction
  • Field incoming support requests via web, telephone, or email
  • Resolve incidents and support requests within Salesforce
  • Troubleshoot software issues, bugs, and questions
  • Perform accurate manual data entry tasks
  • Update and maintain client information in Salesforce & Shipcents

Requirements

  • 1-3 years direct client support experience preferred
  • Bachelor's Degree or equivalent experience
  • Familiarity with Salesforce is highly desired
  • Ability to quickly gain in-depth knowledge of Sifted solutions, industry trends and competition
  • Excellent verbal and written communication skills
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryincident resolutionsoftware troubleshooting
Soft Skills
customer satisfactioncommunicationtrainingadoptionretention
Certifications
Bachelor's Degree