Senior Software Engineer – Product Platform Zone, Backend-Leaning
Zapier
PythonTypeScript
Technical Writer
Sierra
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $190,000 - $250,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PythonTypeScript
About the role
- Work closely with Product Management, Engineering, and Agent Development to craft documentation, guides, videos, and educational content that help people succeed with the platform.
- Own and maintain high-quality documentation across different personas: Developers (API references, SDK guides, tutorials, code samples, reference agents); No-code builders (step-by-step product walkthroughs, task-based guides, video explainers); CX leaders (conceptual overviews, operations guides, success playbooks).
- Translate technical details into clear, approachable explanations without losing precision.
- Collaborate with Engineering and Product teams to understand new features and ship documentation in sync with product releases.
- Collaborate with Product Marketing and Product Management to curate and maintain the changelog, ensuring product updates are communicated clearly and consistently.
- Maintain the documentation product and its surrounding UX and features, ensuring docs are discoverable, usable, and integrated into the overall platform experience.
- Create educational resources such as quickstarts, blog posts, best-practice guides, and video tutorials tailored to different audiences.
- Establish documentation standards, style guides, and templates to ensure consistency and scalability across technical and non-technical content.
- Proactively identify content gaps and improve discoverability, usability, and overall customer experience.
- Engage with the community of builders and operators to learn from real-world usage and incorporate feedback into docs.
Requirements
- Excellent written communication skills, with an ability to explain technical concepts clearly and concisely.
- Experience writing developer-focused documentation for APIs, SDKs, CLIs, or developer platforms.
- Familiarity with modern developer tools and workflows (e.g., GitHub, Git, Markdown).
- Comfort working closely with engineering teams and reading code when needed (experience with TypeScript, Python, or similar languages is a plus).
- A track record of producing content that improves user adoption and reduces friction.
- Strong editorial judgment, adapting tone and structure for different audiences.
- Ability to work in-person in San Francisco (company is primarily an in-person company based in San Francisco).
- Legal authorization to work in the United States (application asks about authorization and visa sponsorship).
- (Even better) Experience working at a fast-moving startup; background in computer science, engineering, or related field; contributions to open-source or developer education communities; familiarity with AI concepts, frameworks, and APIs.
