Sibill

IT Support

• Provide IT support to internal teams, ensuring smooth operation of our hardware and software ecosystem.
• Manage hardware and software orders with external suppliers.
• Handle provisioning and de-provisioning of accounts across all internal tools (Google Workspace, Jira, and more).
• Take care of employee onboarding and offboarding, making sure new joiners are fully equipped and leavers are securely offboarded.
• Monitor and troubleshoot issues across OS (macOS, Windows, Linux, Android) and hardware (PCs and Apple devices).

IT Helpdesk Specialist

Social Media Manager

• Gestirai i canali social esistenti (LinkedIn, Meta) e ci aiuterai a sperimentarne di nuovi.
• Creerai contenuti originali e coerenti con la nostra identità: video, reel, caroselli, grafiche, post e micro-copy.
• Ti occuperai di riprese, editing e montaggio video, oltre a realizzare contenuti grafici (non serve essere pro, avrai supporto grafico e video al bisogno, ma ci serve che tu sia autonomo/a)
• Risponderai a commenti e messaggi, coltivando la community.
• Porterai idee e ganci creativi, con un occhio attento a trend e competitor.
• Collaborerai con il team marketing e comunicazione per accelerare progetti e campagne.

Social Media, Video Specialist

Sales Development Rep

• You will become an expert about Sibill’s software and use-cases
• You will interview and qualify dozens of companies everyday in order to understand whether they are good fit for our software
• You will engage companies on the phone to get them excited to try our software
• You will book product demonstrations with our Account Executives
• You will manage autonomously your pipeline of leads ensuring an adequate flow of deals down the funnel

Sales Development Representative

Sales Engineer

• Monitor the flow of leads within the business current account sales funnel, ensuring they progress smoothly
• Verify that payments made through Stripe are successfully completed, promptly addressing any issues
• Contact leads who get stuck or slow down during the sales process to understand obstacles and encourage conversion
• Have a monthly target for account openings and do everything possible to achieve it

Sales Developer, Intern

Customer Success Manager

• Guidare i nuovi clienti nel processo di onboarding e configurazione della piattaforma, incluse le impostazioni contabili/finanziarie
• Fornire supporto tecnico di primo livello e risolvere eventuali problemi
• Costruire e mantenere relazioni forti e durature con i clienti
• Raccogliere e condividere feedback dei clienti con i team prodotto e tech
• Aiutare a progettare processi scalabili di Customer Success man mano che il team cresce
• Agire come partner di fiducia per i clienti, garantendo un’esperienza fluida e di valore

Customer Success Specialist

SEO Marketing

• Write and edit content: blog articles, press releases, social posts, video scripts, newsletters, and more.
• Support SEO analysis and implementation.
• Manage and grow social communities.
• Upload and optimize content on WordPress.
• Help prepare presentations and marketing copy.
• Coordinate graphic and video assets for social media.
• Support email workflow setup and optimization.

Copywriter, SEO Intern

Data Scientist

• Discovery, domain understanding, data collection and experimentation
• Model development (training / test / validation)
• Performance monitoring and iteration over existing data products

Senior Data Scientist

Bookkeeper

• Assist the Finance Manager with daily accounting and administrative tasks (including accounts payable and receivable, bank reconciliations, general ledger entries, expense reports, etc.)
• Act as the main point of contact for our external accountant, ensuring timely communication and proper documentation for tax deadlines and monthly closings
• Organize and archive accounting and administrative documents
• Support the preparation of monthly reports and data collection for financial statements
• Help improve and digitize administrative processes and workflows

Administrative and Accounting Assistant

Account Manager

• Define marketing objectives for partnership channels, focusing on conversion and brand awareness
• Design the strategic roadmap for online and offline communication initiatives supporting the Sales Team
• Manage and coordinate physical events: conferences, roundtables, networking events
• Manage and coordinate online initiatives: webinars, digital workshops
• Partner presence on Sibill’s digital properties
• Creation of tailored sales and informational materials
• Marketing flows: email automation, post-event follow-ups, newsletters
• Build and maintain relationships with key stakeholders and institutions
• Monitor, analyze, and report on the performance of all initiatives
• Collaborate with the Content team to ensure effective messaging for each channel

Marketing & Partnership Manager

Product Designer

• Take part in the discovery process on prioritized problems. The output of this phase is a defined MVP release for that problem.
• Be fully responsible for the experience in the delivery process.
• Monitor success metrics of features and ensure user success in app interaction, always seeking improvements

Operations

• Providing first-line, high-quality support via chat, calls and email;
• Investigating and resolving customer issues quickly and accurately;
• Managing incoming tickets, prioritizing and escalating where necessary;
• Identifying patterns in user requests to suggest product and process improvements;
• Collaborating closely with Customer Success, Product, and Engineering to streamline support operations;
• Contributing to the creation and maintenance of internal and external knowledge bases.

Customer Operations Specialist

Data Analyst

• Report to our Senior Data Engineer
• Build all the data pipelines and metrics
• Work cross-functionally with teams in data, product, marketing, customer success, and sales
• Conduct discovery, domain understanding, data collection and experimentation
• Solve data needs end-to-end
• Monitor existing data pipelines & metrics