Director of Conversion Services

SI-UK Global

full-time

Posted on: 1/19/2026

Location Type: Remote

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About the role

Lead global operations across all Conversion Services departments, driving student conversion, service quality, and operational efficiency.
Build strong strategic partnerships with universities, acting as the senior point of contact for performance and service delivery.
Champion innovation, working with Technology and Data teams to deploy automation, AI, and intelligent workflows that enhance the student experience.
Inspire and develop global teams, creating a culture of excellence, collaboration, and continuous improvement.
Define and deliver KPIs that demonstrate measurable impact for our partners.

Extensive experience leading large-scale, multi-site operational teams - ideally within higher education or a student recruitment environment.
Proven track record in delivering operational transformation, service quality improvement, and automation initiatives.
Exceptional stakeholder management and relationship-building skills at senior levels.
A deep understanding of the home and international student lifecycle and key conversion drivers.
A strategic, data-driven mindset balanced with strong people leadership and innovation capability.

Benefits

Shape the future of student engagement and conversion worldwide.
Drive innovation through technology, automation, and data intelligence.
Lead passionate, talented teams making a real difference to students and universities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operational transformationservice quality improvementautomation initiativesKPI definition and delivery

Soft Skills

stakeholder managementrelationship-buildingpeople leadershipstrategic mindsetinnovation capabilitycollaborationcontinuous improvement