Short Court

Operations

• Oversee daily execution and performance of all 3PL-managed fulfillment centers across North America and international markets.
• Partner with 3PLs to ensure consistent, cost-efficient operations that meet or exceed service level agreements.
• Develop and manage KPIs in partnership with the BI team to track warehouse productivity, order accuracy, and fulfillment cost metrics.
• Proactively identify and implement process improvements (e.g., facility layout optimization, automation opportunities, and WMS enhancements).
• Ensure fulfillment partners have accurate rolling forecasts by channel to align labor and capacity planning.
• Drive alignment and best-practice adoption across all facilities, influencing operational consistency and efficiency.
• Lead the operational strategy and execution of retail Roadshows and in-store activation programs across Costco, Sam’s Club, and other partners.

Manager, Fulfillment & Retail Operations

Manager

• Lead the development and management of wholesale forecasts and OTB to deliver on financial targets.
• Partner with Sales and Finance to align topline revenue goals with inventory investments and delivery timelines.
• Translate insights into actionable strategies across core replenishment and seasonal assortments.
• Build forecasting logic and tools to support more automated, accurate decision-making.
• Serve as the primary planning partner for Wholesale Sales, Merchandising, and Operations teams.
• Drive bi-weekly S&OP discussions, connecting forecast, capacity, and buy plans into a single, cohesive view.
• Monitor inventory by partner, category, and delivery window to identify risk and opportunity.
• Recommend proactive actions (reorder, reflow, or markdown) to optimize sell-through and margin.

Manager, Fulfillment & Retail Operations

Wholesale Planning Manager