Shoppers Drug Mart

Case Manager

Shoppers Drug Mart

full-time

Posted on:

Location Type: Office

Location: Burnaby • Canada

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Salary

💰 CA$80,000 - CA$110,000 per year

About the role

  • Responsible for assigned on caseload
  • Act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors within the designated area
  • Coordinates & facilitates the client progress from enrollment to drug administration and throughout therapy
  • Facilitate self-care through the tenets of advocacy, shared decision-making and education
  • Ensure thorough documentation in patient file to ensure continuity of care is maintained
  • Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests
  • Report all Adverse Events (AE) and Product Technical Complaints (PTC)
  • Promote communication and coordination between the MDs/pharma/patients/clinic staff and other departments
  • Respect confidentiality, advocate for patients/families
  • Participate in internal and external committees
  • Maintain high standards of professional practice by adhering to the ethics of the profession

Requirements

  • Five or more years direct clinical experience; ideally working with rare disease, respirology, cardiology
  • Current professional nursing license in the province of work
  • Fluently bilingual in both written and spoken languages (French & English) is an asset
  • BScN preferred, however, a combination of experience and education will be considered
  • Ability to provide an organized, efficient approach to case management
  • Possession of excellent skills in assessment, communication, critical thinking and decision making
  • Knowledge of theory and implementation of Continuous Quality Improvement processes
  • Valid drivers license
  • Ability to travel for your role
Benefits
  • Purchase discount program
  • Competitive pay
  • Online learning through Academy
  • Opportunities for professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical experiencecase managementassessment skillscritical thinkingdecision makingContinuous Quality Improvement
Soft Skills
communicationorganizationadvocacyshared decision-makingeducationconfidentiality
Certifications
professional nursing licenseBScN