Shoppers Drug Mart

Manager

• Responsible for assigned on caseload
• Act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors within the designated area
• Coordinates & facilitates the client progress from enrollment to drug administration and throughout therapy
• Facilitate self-care through the tenets of advocacy, shared decision-making and education
• Ensure thorough documentation in patient file to ensure continuity of care is maintained
• Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests
• Report all Adverse Events (AE) and Product Technical Complaints (PTC)
• Promote communication and coordination between the MDs/pharma/patients/clinic staff and other departments
• Respect confidentiality, advocate for patients/families
• Participate in internal and external committees
• Maintain high standards of professional practice by adhering to the ethics of the profession

Case Manager