Shipco Transport

Customer Service Coordinator

Shipco Transport

full-time

Posted on:

Location Type: Hybrid

Location: Long Beach • California • 🇺🇸 United States

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Salary

💰 $20 - $28 per hour

Job Level

Mid-LevelSenior

About the role

  • Assist customer request for assistance in bookings, quotes, pickups and general transportation related questions.
  • Ensure Inland Pickups are followed through, and Inland Transportation agreements are met.
  • Reach out to overseas offices and agents for hazardous and other required approvals.
  • Trouble shooting between customers and Shipco/Agent offices.
  • Ensure that shipments processed are in compliance with the laws and regulations governing for US Export Industry.
  • Other duties as assigned

Requirements

  • Minimum 1-3 years’ experience in ocean export customer service and/or operations is required, preferably from a NVOCC background, but a candidate with VOCC or freight forwarder experience will also be considered.
  • Knowledgeable in all aspects of export customer service and/or operations.
  • Strong data entry skills required.
  • Excellent verbal and written communication skills, excellent organization skills, attention to details and an aptitude for a fast paced, multi-tasking, customer service minded environment.
  • Resourceful and out of the box thinking.
  • Relies on pre-established guidelines.
  • Reports to the FCL Manager.
Benefits
  • We offer a positive and friendly atmosphere with opportunities for advancement and personal growth.
  • We offer medical, dental, life and vision insurance.
  • STD and LTD insurance.
  • We also offer a flexible benefits account.
  • An optional wellness program.
  • A matching 401(k) plan.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ocean export customer servicedata entryexport operationsNVOCCVOCCfreight forwardingcompliance with US export lawstroubleshootingcustomer assistancetransportation agreements
Soft skills
verbal communicationwritten communicationorganizationattention to detailmulti-taskingcustomer service mindsetresourcefulnessout of the box thinking