Shipco Transport

Operations

• Coordinate and oversee the load planning and warehouse operations for Shipco controlled consol containers and customer own containers.
• Ensure timely and accurate processing of shipments, tracking, and documentation.
• Act as a central point of contact for internal departments, external partners, key global accounts and vendors.
• Assist the operations department with managing emails pertaining to O,S&D holds, transit/schedule inquiries, warehousing services and any distributing any other inquiries to the appropriate parties.
• Facilitate effective communication and collaboration between different teams to ensure seamless operations.
• Identify opportunities for process improvement and implement efficient workflows.
• Work closely with relevant teams to streamline operations and enhance overall efficiency.
• Maintain accurate records of shipments, transactions, and other relevant documentation.
• Ensure compliance with regulatory requirements and company policies.
• Address and resolve operational issues in a timely manner.
• Collaborate with cross-functional teams to troubleshoot and find solutions to challenges that may arise.
• Provide insights and recommendations based on data analysis.

LCL Export Operations Coordinator

Manager

• Responsible for driving the volumes and profitability of the specific trade through well-articulated and achievable action plans and associated processes
• Identify areas of improvement in relation to volumes / profitability.
• Identify additional areas of growth on new lanes and work with countries to ensure optimal pricing practices that support the healthy and timely establishment of the service/s
• Provide support to the extended sales team/s in relation to the maintenance and growth of tradelane specific business.
• Support the extended sales team/s in identifying the most significant opportunities in the pipeline(including participating in the RFQ process).
• Maintain monthly status reporting to management with volume and income variances
• Work closely in the regional Trade Lane development team and share best practices across trades.

Tradelane Development Manager

Customer Support

• Assist customer request for assistance in bookings, quotes, pickups and general transportation related questions.
• Ensure Inland Pickups are followed through, and Inland Transportation agreements are met.
• Reach out to overseas offices and agents for hazardous and other required approvals.
• Trouble shooting between customers and Shipco/Agent offices.
• Ensure that shipments processed are in compliance with the laws and regulations governing for US Export Industry.
• Other duties as assigned

Customer Service Coordinator

Data Analyst

• Utilize tools like Advanced Excel, Microsoft Power Platforms (Power Automate, Power Apps), and Power BI to create and manage reports
• Analyze complex data sets, identifying patterns, trends, and insights to help drive decision-making
• Develop business reports based on stakeholders' requirements, ensuring they are clear, actionable, and align with business goals
• Ensure that developed solutions (reports, analyses, models) align with business needs and provide value
• Engage with clients to understand their needs and lead projects that involve data analysis and business intelligence
• Present data-driven insights in a clear and effective manner, whether verbally or through written reports
• Maintain strong communication with stakeholders and clients to ensure alignment on business objectives