ShipBob, Inc.

Learning and Development

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning Specialist

Solutions Engineer

• Work with all business units to assess technology needs.
• Build implementation plans to introduce new technologies to the organization or reconfigure existing technologies as needed following change management policies.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Design and implement solutions to meet business needs in Azure and other cloud platforms.
• Be the escalation point for issues that are unable to be resolved by 1st and 2nd tier IT support.
• Provide guidance and best practices regarding technologies pertaining to end user computing in a remote-first, cloud-first environment.
• Work closely with the Security team to implement required security measures and controls.
• Be available for on-call escalation support including weekends and holidays.
• Troubleshoot and resolve system hardware and software issues.
• Provide support for Windows desktops\laptops, MacBooks, printers, peripherals, networking infrastructure and other computer related devices.
• Implement automation to remove manual dependencies across all IT functions.
• Provide pertinent input during the change management process.
• Work with 3rd party service providers to resolve issues as needed.
• Participate in periodic maintenance and infrastructure improvement projects after hours, and on weekends.
• Ensure all incidents are tracked in the Jira ticketing system.
• Ensure consistent process implementation across the team through regular communication.
• Additional duties and responsibilities as necessary.

Technical Solutions Engineer II

• Support our sales team for integration buildouts that support our largest and most critical deals.
• Serve as the go-to expert for API and ERP/ecommerce/marketplace system integrations, including NetSuite, Temu, Macy’s, and others.
• Act as a technical escalation point for large or at-risk deals and integration projects.
• Mentor junior Solutions Architects and establish internal best practices and reusable patterns and documentation for integration design.
• Interface directly with customers to collect user requirements and system documentation.
• Evaluate and improve the processes around scoping, documenting, and delivering integration projects.
• Coordinate with executive-level stakeholders internally and externally to ensure alignment on integration priorities.
• Support high-stakes merchants, developers, and partners on integrations projects that are built by them.
• Other duties/responsibilities as necessary.

Learning Specialist

Technical Solutions Engineer II

Lead Solutions Architect