Construction Manager
TinyURL
Hub Support Specialist
ShipBob, Inc.
full-time
Posted on:
Location Type: Office
Location: North Aurora • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $24 per hour
Job Level
Mid-LevelSenior
About the role
- Monitor inbound/receiving activities at regional HUBs to ensure operational scalability and client satisfaction.
- Resolve Merchant Facing Requests around WRO and URO related issues.
- Work directly with onsite partners to resolve merchant concerns and escalations.
- Investigate WRO discrepancies reported by partner personnel, front line team members, and Merchant Care teams.
- Communicate updates, issues, and escalations; relay operational information to on-site Operations Manager and Regional Director.
- Visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
- Schedule daily loads through set carriers, managing HUB inbound/outbound deliveries to spoke sites within expected SLA.
- Update and manage all BOL requirements.
- Generate and log all IPP Shipments going out of the HUB site to final destination.
- Check in and check out drivers for all inbound and outbound activity coming in and out of the facility.
- Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
- Support OM and partner in prompt resolution of Jira tickets and Merchant escalations.
- Perform additional duties and responsibilities as necessary.
Requirements
- Ability to work independently without direct supervision onsite.
- Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
- Possess effective communication skills, both verbal and written.
- Display reading comprehension skills.
- Excellent attention to detail.
- Ability to multi-task and perform during high pressure and fast changing situations.
- Ability to lift 40 lbs without any heal limitations.
- Able to stand and walk continuously during a 8-10 hour shift or more based on business needs.
- Able to bend, stoop, reach above, and push/pull frequently.
- MHE certified in Pallet Jack, Pacer, Reach, Sit Down.
- Hours/Shift: Monday - Friday 6:00 am - 2:30 pm
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- 401K Match
- Weekly paycheck with paid overtime eligibility
- Pay Progression Program
- Paid Time Off & Sick Time Off
- Comprehensive Benefits Package - https://www.shipbob.com/careers/
- Check us out on Instagram (@lifeatshipbob)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
WROUROBOL managementIPP Shipmentsappointment schedulingJiraMHE operationPallet JackPacerReach
Soft skills
independent workadaptabilitycommunicationreading comprehensionattention to detailmulti-taskingproblem-solvingtime managementstress managementphysical stamina
Certifications
MHE certified
