ShipBob, Inc.

B2B Fulfillment Manager

ShipBob, Inc.

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Provide operational oversight and support of international B2B fulfillment across multiple regions, ensuring consistent execution of SLAs, compliance requirements, and merchant expectations.
  • Oversee and performance-manage SFN partners through the OSM community, including setting expectations, reviewing operational KPIs, identifying systemic risks, and driving corrective action plans.
  • Support labor forecasting and capacity planning for international B2B and VAS operations, partnering with SFN sites to align labor models to volume forecasts, seasonality, and complexity of work.
  • Operationalize and commercialize new B2B solutions for both the SFN and merchants, translating product capabilities and process enhancements into scalable, revenue-ready operational models.
  • Develop, standardize, and continuously improve international B2B & VAS SOPs, workflows, and operational guidelines, ensuring consistency while allowing for regional nuances.
  • Design and deliver advanced virtual and on-site training programs for SFN partners, site leadership, and operational teams, with a focus on complex B2B workflows, compliance, and exception management.
  • Act as an escalation point for complex international B2B operational issues, leading root cause analysis, cross-functional resolution, and long-term corrective actions.
  • Pilot new processes or B2B-specific technology.
  • Comply to all food safety and compliance policies and regulations.
  • Additional duties and responsibilities as necessary.

Requirements

  • Sound knowledge of the UK, European and Australian B2B landscape, Supply Chain requirements and associated warehousing and transport capabilities.
  • Bachelor’s degree in operations or business, or equivalent work experience.
  • A minimum of 4 years’ experience in an operations management role with an emphasis on training, influential leadership, and SOP development. Experience in a franchise or partner network environment is a plus.
  • Knowledge and understanding of communications best practices, tools, and techniques for a wide variety of purposes and audiences.
  • Knowledge of supply chain management principles and practices.
  • Familiarity with inventory management, order management, and shipping processes.
  • Experience with implementing and using warehouse management systems and other supply chain technology solutions.
Benefits
  • Medical and Wellness Benefits
  • Life Assurance
  • Income Protection
  • Pension Scheme
  • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementlabor forecastingcapacity planningB2B solutionsSOP developmentroot cause analysiscompliance managementinventory managementorder managementshipping processes
Soft Skills
influential leadershiptrainingcommunicationproblem-solvingcross-functional collaborationperformance managementprocess improvementoperational oversightexpectation settingrisk identification
Certifications
Bachelor’s degree in operationsBachelor’s degree in business