Solution Architect, ERP
insightsoftware
CloudERPETLOracleSQL
Technical Solutions Engineer II
ShipBob, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AzureCloudGoJamfMacOSPython
About the role
- Provide engineering services and support for end user computing infrastructure and applications.
- Work with all business units to assess technology needs.
- Build implementation plans to introduce new technologies to the organization or reconfigure existing technologies as needed following change management policies.
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
- Design and implement solutions to meet business needs in Azure and other cloud platforms.
- Be the escalation point for issues that are unable to be resolved by 1st and 2nd tier IT support.
- Provide guidance and best practices regarding technologies pertaining to end user computing in a remote-first, cloud-first environment.
- Work closely with the Security team to implement required security measures and controls.
- Be available for on-call escalation support including weekends and holidays.
- Troubleshoot and resolve system hardware and software issues.
- Provide support for Windows desktops\laptops, MacBooks, printers, peripherals, networking infrastructure and other computer related devices.
- Implement automation to remove manual dependencies across all IT functions.
- Provide pertinent input during the change management process.
- Work with 3rd party service providers to resolve issues as needed.
- Participate in periodic maintenance and infrastructure improvement projects after hours, and on weekends.
- Ensure all incidents are tracked in the Jira ticketing system.
- Ensure consistent process implementation across the team through regular communication.
- Additional duties and responsibilities as necessary.
Requirements
- 2+ years designing and implementing end user computing solutions in a cloud first environment.
- 2+ years implementing and administering Microsoft Entra ID in an enterprise environment.
- 2+ years designing and implementing MDM solutions such as Microsoft Endpoint Manager, Mosyle, JAMF, or AirWatch.
- Familiarity with Azure Automation Accounts and Storage Accounts.
- Deep understanding of supporting a remote first, cloud first, end user computing environment.
- Proficient in implementing policies and managing devices via Microsoft Intune\Endpoint Manager (compliance policies, conditional access, application deployment, AAD Join, Autopilot).
- Advanced Windows and MacOS troubleshooting skills.
- Deep understanding of Windows and MacOS best practices (Deployment, Security, Patching).
- Experience packaging and deploying software via Microsoft Intune\Endpoint Manager.
- Experience automating Windows driver installation using manufacturer supplied packages.
- Experience writing, executing, and automating with at least one scripting language (Powershell, Go, Python, Bash). This should also include knowledge of source control in a production environment.
- Working knowledge of Power Automate and Power BI.
- Knowledge and/or experience implementing SSO and SCIM provisioning for 3rd-Party Applications.
- Deep understanding of cloud technologies and automation focused on end user computing solutions.
- Ability to prioritize work based on department and production objectives.
- Excellent written and verbal communication skills.
- Solid Peer-to-Peer training and leadership skills.
Benefits
- Medical, Term & Accidental Insurance
- All Purpose Leave (casual & sick time): 12 days
- Earned Leave: 15 days
- Public Holiday: 12 days
- Generous Maternity & Paternity Leave
- Quarterly Wellness Day
- Work From Home Allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
end user computing solutionsMicrosoft Entra IDMDM solutionsMicrosoft Endpoint ManagerAzure AutomationWindows troubleshootingMacOS troubleshootingscripting languagesPower AutomatePower BI
Soft skills
communication skillsleadership skillsprioritizationproblem-solvingcollaboration
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