Solutions Engineer

• Provide engineering services and support for end user computing infrastructure and applications.
• Work with all business units to assess technology needs.
• Build implementation plans to introduce new technologies to the organization or reconfigure existing technologies as needed following change management policies.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Design and implement solutions to meet business needs in Azure and other cloud platforms.
• Be the escalation point for issues that are unable to be resolved by 1st and 2nd tier IT support.
• Provide guidance and best practices regarding technologies pertaining to end user computing in a remote-first, cloud-first environment.
• Work closely with the Security team to implement required security measures and controls.
• Be available for on-call escalation support including weekends and holidays.
• Troubleshoot and resolve system hardware and software issues.
• Provide support for Windows desktops\laptops, MacBooks, printers, peripherals, networking infrastructure and other computer related devices.
• Implement automation to remove manual dependencies across all IT functions.
• Provide pertinent input during the change management process.
• Work with 3rd party service providers to resolve issues as needed.
• Participate in periodic maintenance and infrastructure improvement projects after hours, and on weekends.
• Ensure all incidents are tracked in the Jira ticketing system.
• Ensure consistent process implementation across the team through regular communication.
• Additional duties and responsibilities as necessary.

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