Advisory Customer Solutions Consultant
Confluent
AnsibleCloudDistributed SystemsETLJavaKubernetesPythonSQLTerraform
Senior Solutions Architect
Kimberlite Partners LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Senior
Tech Stack
ERP
About the role
- Specifically, the SSA is accountable for delighting customers by helping them optimally leverage their investment in NetSuite products by identifying and driving closure on NetSuite and related solution work-packets.
- The SSA works with additional named and/or shared resources to uncover new ways to leverage NetSuite that meets or exceeds their expectations.
- Building Resilient Solutions: Hands-on remediation of identified Customer NetSuite enhancements including but not limited to application configuration of fields, forms, roles, permissions, searches, reporting, SuiteFlow and unit testing of scripted solutions and integrations.
- Renewals: Delight Customer to ensure renewal at end of contracted term. Partners with Sales as expiration approaches to showcase historic and planned value.
- Compliance: Ensures all required Subscription Service methodologies and processes are followed in accordance with the standards set forth by Company.
- Promotes: Work closely with Sales to promote license and service expansions, including identification of potential Statement of Work based Projects to increase Customer lifetime value (CLV) of our customers.
Requirements
- Bachelor’s degree in computer science, engineering, or related field is preferred.
- A combination of at least 8 years of experience in relevant industry business practices, business consulting, and/or technical consulting desired.
- Experience with Advanced Revenue Management (ARM) is a plus.
- Strong project management and task/time coordination is required
- Excellent written and spoken communication skills
- Solid presentation skills, great at developing rapport with customers
- Recognizing new business opportunities in existing account base
- Experience presenting to/facilitating meetings and group discussions
- Proficiency with project-based tools such as Word, Excel, PowerPoint
- Solid analytical skills
- 8+ years of sustained, hands-on experience with NetSuite (required)
- 8+ years of customer-facing functional consulting (required)
- NetSuite ERP Consultant certified (a plus)
- Vertical domain expertise in Software and Services a strong plus
Benefits
- Remote work
- Must be available to work CST US Hours - 6:30pm-3:30AM
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
NetSuiteapplication configurationSuiteFlowunit testingAdvanced Revenue Managementfunctional consultinganalytical skillsproject managementtask coordination
Soft skills
communication skillspresentation skillsrapport buildingrecognizing business opportunitiesfacilitating meetingsgroup discussions
Certifications
NetSuite ERP Consultant
