Ship.Cars

Frontend Engineer

• Technical Leadership: Hands-on coding, setting high standards for quality & design, driving AI/LLM adoption.
• Team Leadership: Mentor & coach engineers, foster collaboration, act as technical contact for stakeholders.
• Project Management: Translate requirements into user stories, ensure delivery quality, manage risks & dependencies.
• Process & Collaboration: Improve workflows, remove blockers, streamline communication between tech & product.

Lead Frontend Developer

Customer Support

• Help customers get the most out of our platform
• Manage and coordinate the client pipeline - schedule meetings and product demos
• Conduct product demos and support the sales team with retention activities
• Collaborate cross-functionally to improve processes and the product
• Start with a more basic role to learn the platform, then gradually take on more complex and exciting responsibilities

Customer Success and Support Specialist

Support Engineer

• Support customers via phone, email & chat
• Help users understand and get the most out of our platform
• Troubleshoot issues and find fast, effective solutions
• Work with business clients (including managers & executives)
• Promote smarter, automated ways of working
• Occasionally reach out to leads and present product benefits
• Handle complex support cases and work cross-functionally with product and engineering to drive solutions and improvements

Technical Support Specialist

• Building pixel-perfect, cross-platform interfaces to delight
• Applying the highest standards in UI and software development
• Writing high-quality, maintainable code and actively participating in code reviews with peers
• Working closely with the design/UX team to innovate and simplify the user experience
• Working agile in our team
• Contributing to the technical design of features and implementing solutions
• Implementing new features within our micro-frontend architecture and utilizing existing test automation and CI/CD pipelines